SIPfoundry's sipXecs IP PBX Certified Interoperable with SIP Print's Call Recording Solution

SIP Print has announced that its VoIP call recording solution is now certified interoperable with SIPfoundry’s sipXecs open source enterprise IP PBX solution.

 

The sipXecs IP PBX delivers all of the features and functionality that enterprises expect, but it costs many times less than traditional vendor solutions, such as those from Cisco (News - Alert), Avaya and Shoretel, because, not only is the software free, it runs in inexpensive Linux servers and hardware. The solution scales from 4 to 5,000 users and comes in several different bundles including:

--Small office with 4 to 12 users using analog trunk lines

--Small office with 12 to 25 users using analog trunk lines

--Mid-size office up to about 100 users using a single T1 / E1 digital trunk

--Mid-size office up to about 200 users using a dual T1 / E1 digital trunk

--Mid-size office up to about 400 users using a quad T1 / E1 digital trunk

--Large office up to about 1000 users using 8 T1 / E1 digital trunks

--Large office up to about 5,000 users

SIPfoundry (News - Alert) claims the software can be installed in a matter of hours. Users have full and easy control over set-up and configuration of the system, thanks to its Web-based administration interface.

 

sipXecs, which was initially developed with heavy input from Nortel, connects to the PSTN using traditional analog (FXO) or digital (T1 / E1 / PRI) trunks. Alternatively it can leverage SIP trunking services provided by a service provider (ITSP), as long as there is a SIP-aware firewall or Session Border Controller (SBC) to securely traverse the enterprise firewall and NAT. Connecting remote workers either requires a corporate VPN or an SBC capable of offering services to remote workers. A native sipXecs-based solution for SIP trunking and remote workers is reportedly in progress (project sipXbridge).

The sipXecs IP PBX can be used for single or multi-branch deployments. Branch offices can have different configurations: a) The branch office runs its own instance of sipXecs, b) The branch office uses the corporate IP network to connect to sipXecs running in a central location, or c) Each branch office can have a redundant or non-redundant configuration of sipXecs. Each branch office can have local gateways. This can improve resiliency for emergency calls, offer least-cost routing, or off-load the corporate WAN network connecting calls directly to the telephone network locally.

 

Interoperability with SIP Print’s (News - Alert) call recording software was certified via SIP Print Labs’ program testing.

"We are pleased that our community's commitment to SIP standards and open source development has been rewarded yet again with interoperability certification from SIP Print Labs," said Martin Steinman of SIPfoundry in a release. "Both companies clearly recognize the importance of pure, standards-based SIP initiatives across the IP and UC ecosystems, and customers and prospects of SIP Print and SIPfoundry can feel confident in the quality and seamless operation of their business-critical call recording and IP communication solutions."

Due to increasing regulatory requirements, many companies today are required to record their employees’ phone calls. Many are finding that implementing a call recording solution offers the most effective and affordable way to demonstrate a pattern of compliance. In regulated industries, call recording can play a key role in verifying compliance with the Gramm-Leach-Bliley Act, the Health Information Portability and Accountability Act (HIPAA), the Sarbanes-Oxley Act, and other regulations.

 

Companies are also increasingly recording phone calls to improve customer service. By creating an archive of employee-customer interactions, companies can uncover problems with customer service and hold employees more accountable for their actions. They can also use recorded interactions for training purposes – by providing employees with “right” and “wrong” examples of how to deliver customer service. Using speech analytics software, companies can “mine” vast volumes of recorded interactions to arrive at deep insights into employee performance and customer behavior.

 

Companies can also use call recording to limit their liability. For example, with call recording they can document verbal requests and authorizations, verify contractual compliance and arbitrate disputes.

TMCnet’s Tom Keating (News - Alert) recently wrote a review of SIP Print’s call recording appliance. In addition the company recently announced compatibility between its call recording solution and IP PBXs from Allworx and Zultys.