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Recording for every business eBook: Call Recording - A Look at How it Works and What it Does

Call Recording Featured Articles

Call Recording Week in Review: SIP Print, NICE, Red Box Recorders
Call recording solutions continue to play an important role for many businesses and call centers as they offer compliance with communications regulations. Violating rules can come with hefty fines - so it's not something that is taken lightly. Continual improvements and upgrades are being made to offerings as the landscape evolves.
03/28/2015

NICE Trading Recording Delivers Industry's First Integrated Speech Quality Check in Real Time
The Dodd Frank, Basel, SOX, GLBA, FISMA, and PCI as well as the NIST standards and COBIT compliance framework have to be followed to the letter unless companies want the wrath of regulators and the heavy fines they levy descending upon them. Even though making sure an organization is compliant can be challenging, there are many technologies that simplify the process. One of these is recording conversations between companies and their customers, which is what NICE Systems has done with the indust…
03/27/2015

TrapCall Places Stop to IRS Phone Scam
The end of the tax season for most consumers is nearly upon us. Individuals may still have legitimate payments to make, but others may have found themselves caught in a scam that has grabbed nearly $15 million from Americans this year.
03/26/2015

Nuvola and Red Box Recorders Partner on Data Recording for Contact Centers
Contact center specialist Nuvola Distribution has announced a new partnership with Red Box Recorders, a global provider of voice and data recording solutions. Nuvola will distribute the Red Box Quantify Recording Suite through the agreement, reaching partners of big-name telecom companies including Microsoft Lync, Alcatel-Lucent and ShoreTel.
03/25/2015

Tech Talk Featured Articles

Transera Unveils Customer Engagement Analyzer 2.0
Recording and understanding customer interactions is a vital aspect of customer service for a contact center. They employ various technologies to record this important data.
07/29/2014

Encrypted Phone Calls will Protect Mobile Phones from Tapping and Other Intrusions
Encrypted phone signals are one way to gain an edge over eavesdropping practices, but generally these are limited to hard-line and VoIP phones, and don't always transition to mobile. Today however, several call encryption apps exist that allow smartphone users to curb the effects of eavesdroppers by encrypting their mobile calls.
07/16/2014

OAISYS Wins TMC's CUSTOMER Magazine 2012 Product of the Year Award
OAISYS has announced that the company's Tracer with Mobile Recall product has received the CUSTOMER Magazine 2012 Product of the Year Award from Technology Marketing Corporation (TMC). Mobile Recall products enable OAISYS Talkument and Tracer software solutions.
01/31/2013

omNovia app now includes Recast technology
omNovia Technologies, a company that provides webinar and webcasting solutions, recently announced an addition to its mobile app. The company has now featured its mobile app with omNovia's Recast technology which now allows the users to replay omNovia hosted webinars at their convenience in an interactive mode.
01/30/2013

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