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Recording for every business eBook: Call Recording - A Look at How it Works and What it Does

Call Recording Featured Articles

ITEXPO: Digium, Voxox Buff Business VoIP Credentials
Differentiation among business VoIP cloud services is becoming increasingly important, as companies are in a constant battle of features, brand, and price. Digium has added a business continuity solution to Switchvox while Voxox is taking its communication expertise in virtual PBX and extending it with Cloud Phone Pro, a hosted voice offering.
01/29/2015

Bluewire Can Record Calls Hands-free
Senss Technologies has announced that it is developing a Bluetooth device, the Bluewire, to record calls on smartphones hands-free and is running a campaign on Indiegogo to fund it.
01/28/2015

ITEXPO 2015 Keynote Panel Talks Law Enforcement, VoIP and CALEA
A lot has changed since 1994 when Congress first enacted the Communications Assistance for Law Enforcement Act (CALEA). The act was initially put in place as a response to concerns among law enforcement agencies over emerging digital and wireless communications at the time (i.e. call forwarding, call transfer, multi-party calling, calling cards). Fast forward 21 years and the state of emerging digital technologies has transformed beyond measure, only posing that much more of a challenge for law …
01/28/2015

Call Recording Week in Review: Swisscom, Call Cabinet and Storacall
Call recording technology has reshaped the way businesses all over the world ensure a high level of customer service quality while also reinforcing compliance regulations. With such a pivotal role to play, call recording technologies-and the laws governing them-are constantly changing and evolving, creating a lot of news to cover not just at home but internationally as well. Let's take a look at some of global the highlights in the call recording space from this week.
01/24/2015

Storacall Self-Monitoring System Aims to Minimize Downtime
Storacall Voice Systems, a subsidiary of the Storacall Group providing call recording solutions for call centers, recently announced the introduction of new self-monitoring features for its range of call recorders. Called Storacall-ProActive, the internal module ensures all components of a deployed call recording system to regularly check their connections with each other, looking to see if each component at a given moment is live and active.
01/22/2015

Swisscom Offers Swiss Banks Something New: Crealog Mobile Voice Recording
Call recording has been a powerful tool ever since its creation. It's done a lot of good for individuals and businesses alike. Like any powerful tool, it needs a proper set of rules to help protect against its misuse, as misuse of a powerful tool can be disastrous. But for Swiss banks, Swisscom is about to offer something of a first in the field, specifically, access to the Crealog mobile voice recording system to help provide some of those valuable call recording capabilities regardless of phys…
01/21/2015

Call Cabinet Announces Release of Call Logging Software for South Africa Businesses
CallCabinet South Africa, a provider of voice logging and call recording software for businesses in South Africa, recently announced the launch of its new cloud-based voice logging product. The company says its new software is the first of its kind in the country.
01/21/2015

Swisscom Launches MVR Managed Service
Swisscom, a Swiss telecommunications provider, recently launched its Mobile Voice Recording (MVR) managed service. Built on technology from telecommunications solutions provider CreaLog, Swisscom's MVR is aimed at financial service providers and enables them to automatically record and store all communications that take place over mobile networks.
01/20/2015

Tech Talk Featured Articles

Transera Unveils Customer Engagement Analyzer 2.0
Recording and understanding customer interactions is a vital aspect of customer service for a contact center. They employ various technologies to record this important data.
07/29/2014

Encrypted Phone Calls will Protect Mobile Phones from Tapping and Other Intrusions
Encrypted phone signals are one way to gain an edge over eavesdropping practices, but generally these are limited to hard-line and VoIP phones, and don't always transition to mobile. Today however, several call encryption apps exist that allow smartphone users to curb the effects of eavesdroppers by encrypting their mobile calls.
07/16/2014

OAISYS Wins TMC's CUSTOMER Magazine 2012 Product of the Year Award
OAISYS has announced that the company's Tracer with Mobile Recall product has received the CUSTOMER Magazine 2012 Product of the Year Award from Technology Marketing Corporation (TMC). Mobile Recall products enable OAISYS Talkument and Tracer software solutions.
01/31/2013

omNovia app now includes Recast technology
omNovia Technologies, a company that provides webinar and webcasting solutions, recently announced an addition to its mobile app. The company has now featured its mobile app with omNovia's Recast technology which now allows the users to replay omNovia hosted webinars at their convenience in an interactive mode.
01/30/2013