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Call Recording Featured Articles

  • Verint Speech Analytics Help Improve Customer Experience
    Admiral Group wanted to better understand the customer journey to identify the root causes of calls, drawing on customer insights, such as the reasons prompting calls and actions. Given the organisation's long-standing relationship with Verint, it was able to swiftly add speech analytics to its recording and QM investment, enabling two of its contact departments to leverage the solution to bring added value across the business.
    8/23/2016
  • Agile Cloud Releases Cloco Cloud-based Call Center
    Agile Cloud develops cloud-based communications software for businesses. It took this past week to announce its most recent release, Cloco, a new IP-based private branch exchange (PBX) that runs in the cloud and offers clients a full set of call center tools.
    8/23/2016
  • CallCabinet's Atmos Receives Award from TMC
    Call recording solutions are being used to monitor productivity, settle dispute resolutions, deliver good customer service and meet regulatory compliances. However, the way in which the services are delivered prices out many small businesses, which is why CallCabinet has a pay-as-you-grow (SaaS) business model to address the different needs of organizations with its Atmos platform. This type of flexibility and a comprehensive call recording solution has led TMC to give the Atmos its 2016 Communications Solutions Product of the Year Award.
    8/23/2016
  • Call Tracking Solutions Offer Valuable Business Insights and Metrics
    We hear a lot about analytics and business intelligence (BI) in the communications realm, particularly as they apply to big data and other huge repositories of aggregated information. Call analytics, also known as call tracking, is perhaps even more important for a business but not nearly as hyped as BI and data analytics.
    8/22/2016
  • Call Recording Week in Review: Dubber, SIP Print, OrecX
    Welcome to the latest version of Call Recording Week in Review where we highlight all the biggest headlines from this past week in the Call Recording space.
    8/20/2016

What Is Call Recording?

The idea that we have to even ask what is call recording seems like a silly concept as the phrase itself lends enough explanation to the activity. Most of us have heard the message that our call may be recorded for training and quality purposes and we’re well aware of the activities of the NSA ...

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Featured Resources

SIP Print Uses Innovative Design Elements and Thought Leadership to Rank the "Call Recording" Comminuty at the Top of Search Engines

This Case Study highlights how SIP Print maintains their Online Community, and outlines how they are able to use the Online Community to position SIP Print as an industry leader and keep ranking at the top of major search engines week after week ...

Call recording for your IP PBX

Whatever the size of your organization - from a small professional corporation to a large enterprise - you chose to deploy a VoIP communications system for the capital and operational cost savings and the productivity advantages for your users ...

What's in the Box?

SIP Print CEO Don Palmer discusses appliance-based enterprise and SMB call recording ...


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