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Recording for every business eBook: Call Recording - A Look at How it Works and What it Does

Call Recording Featured Articles

Windows 10 Mobile May Come with New Call Recording Capability
For a workforce that's proving increasingly mobile, a mobile call recording feature on most any app could go a long way toward persuading users to go with one app over another. But that may not be an advantage for app developers soon, as reports suggest the new version of Windows 10 Mobile may come with its own call recording systems.

Call Recording Week in Review: HigherGround, DialogTech, Wanatel
Call recordings have continued to play a beneficial role in the business world, not only for legal reasons, but also to help companies spot any faults or improve upon them. This week's headlines in the call recording space focus on legal aspects of call recording and the ways communications solutions can be used to help companies with their marketing and business practices.

HigherGround Offers New Features for Its Capture911 System
While call recording in businesses has been considered in a variety of ways, from the misused to the incredibly useful, government use of call recording is somewhat less considered. Here too there are misuses, and some uses that are obviously necessary. These are givens, and one such given is the use of recording in 911 calls. HigherGround's Capture911 system, which offers a great way to make these important recordings, recently announced some improvements.

Wanatel Launches Cloud-Based Autodialer
Wanatel, a telecom that operates primarily in South Africa and Europe and focuses on the development of voice communications software, recently announced the launch of its cloud-based Wanatel Autodialer.

Tech Talk Featured Articles

Transera Unveils Customer Engagement Analyzer 2.0
Recording and understanding customer interactions is a vital aspect of customer service for a contact center. They employ various technologies to record this important data.

Encrypted Phone Calls will Protect Mobile Phones from Tapping and Other Intrusions
Encrypted phone signals are one way to gain an edge over eavesdropping practices, but generally these are limited to hard-line and VoIP phones, and don't always transition to mobile. Today however, several call encryption apps exist that allow smartphone users to curb the effects of eavesdroppers by encrypting their mobile calls.

OAISYS Wins TMC's CUSTOMER Magazine 2012 Product of the Year Award
OAISYS has announced that the company's Tracer with Mobile Recall product has received the CUSTOMER Magazine 2012 Product of the Year Award from Technology Marketing Corporation (TMC). Mobile Recall products enable OAISYS Talkument and Tracer software solutions.

omNovia app now includes Recast technology
omNovia Technologies, a company that provides webinar and webcasting solutions, recently announced an addition to its mobile app. The company has now featured its mobile app with omNovia's Recast technology which now allows the users to replay omNovia hosted webinars at their convenience in an interactive mode.

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