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Call Recording Featured Articles

ICO Offers Requests for Improvement of Data Protecton in Islington
The ICO also mentioned in its report that Islington could improve its practices of how it responds to customer inquiries. Islington may not be responding properly to customers who seek data the government holds about those customers. Upon a recommendation, the government will begin logging all such requests. Furthermore, Islington may soon implement an e-learning system that will help employees gain experience with its adult social services case management system.
05/28/2015

SIP Print's New Call Scoring Feature Supports Agent Improvement
It's no secret that agents in the call center hold a very important role since they are on the front lines serving customers. Because of this, it's important to not only keep agents satisfied and productive, but it's also vital to train agents and arm them with the tools they need to deliver those exceptional customer experiences with each interaction.
05/27/2015

Option Turns Agents' Computers into Advanced Phone and Call Controllers
CallTrackingMetrics recently launched an update for its innovative CallTrackingMetrics Softphone that provides a way for contact center employees to use their computer as an advanced phone and call controller.
05/26/2015

Call Recording Week in Review: Ringtail, CallCabinet, CounterPath
Before you head out to the barbeques and enjoy the long weekend, let's review some of the top stories related to the call recording industry this week.
05/23/2015

Tech Talk Featured Articles

Transera Unveils Customer Engagement Analyzer 2.0
Recording and understanding customer interactions is a vital aspect of customer service for a contact center. They employ various technologies to record this important data.
07/29/2014

Encrypted Phone Calls will Protect Mobile Phones from Tapping and Other Intrusions
Encrypted phone signals are one way to gain an edge over eavesdropping practices, but generally these are limited to hard-line and VoIP phones, and don't always transition to mobile. Today however, several call encryption apps exist that allow smartphone users to curb the effects of eavesdroppers by encrypting their mobile calls.
07/16/2014

OAISYS Wins TMC's CUSTOMER Magazine 2012 Product of the Year Award
OAISYS has announced that the company's Tracer with Mobile Recall product has received the CUSTOMER Magazine 2012 Product of the Year Award from Technology Marketing Corporation (TMC). Mobile Recall products enable OAISYS Talkument and Tracer software solutions.
01/31/2013

omNovia app now includes Recast technology
omNovia Technologies, a company that provides webinar and webcasting solutions, recently announced an addition to its mobile app. The company has now featured its mobile app with omNovia's Recast technology which now allows the users to replay omNovia hosted webinars at their convenience in an interactive mode.
01/30/2013

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