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Call Recording Featured Articles

Zultys Introduces Cloud Services Offering
Zultys, a leading global provider of IP phone systems and unified communications (UC) systems, has launched Zultys Cloud Services, an umbrella solution for enterprises that offers cloud-based IP hosted phone systems, UC options, SIP trunking services and contact center services. The solution is derived from the award-winning MX series of IP phone systems for enterprises and is easily deployable for businesses of all sizes.

Social Care Provider Increases Productivity with Call Monitoring
While the mention of call recording usually brings to mind contact centers for banks and retailers, the technology is used in contact centers across just about every industry. U.K-based Vibrance, for instance, is a provider of social care and support services for vulnerable adults throughout Essex and parts of East and South London. Using Skillweb's SmartTask Care, a call monitoring solution, Vibrance has been able to reduce overall communication costs and boost its service provisions.

Verint, Truphone Offer Collaborative Call Recording Solution for Financial Institution Compliance
Large financial institutions have a lot of work cut out for them-namely, high standards that must be met on a continual basis, keeping in accordance with all kinds of legal regulations while also maintaining a positive reputation with customers. Call recording can help serve on both of these fronts, by holding employees accountable for their customer service while also keeping a record of verbal exchanges to ensure that sensitive data is being kept secure and that compliance regulations are bein…

Turn your Spare iOS Device into a Video Camera
You have to hand it to these guys that make smart, innovative apps all the time, making smartphones more invaluable than ever. With the newly enhanced Presence app, you can pair your new iPhone with your old, discarded iOS device and get a security camera and home management solution for free. Of course, the credit for that will have to go to the creator of the Presence app- People Power.

Call Recording Week in Review: Phone Calls Get the Legal Treatment
While the initial outrage over the NSA's secretive spying tactics has worn off, a general air of suspicion and renewed desire to protect people's privacy has been left in its wake. Call recording practices have always been regulated, but now they are coming into the spotlight in a whole new way. Let's take a look at some of the highlights in the call recording industry space this past week.

New Internet Appliance Lets Businesses Set Up Their Own UC
Grandstream recently announced that it had launched a new turnkey communication product for SMBs, the UCM6510. The Internet appliance will allow businesses with E1/T1/J1 networks to set up an IP/PBX unified communications (UC) system without having to pay licensing, cost per user, cost per feature or upgrade fees and provides free lifetime firmware updates.

Sound Communications Provides Digital Systems for Call Centers
Sound Communications is a small business that provides advanced digital audio and video systems for call centers and public safety center systems. Founded in 1983 by Gary Stephenson, a former Navy flight engineer, this company has made rapid strides in providing recording-based solutions for its 600-plus clients.

Cancer Research UK Implements Red Box Quantify Recording Suite
During the early 1970s, the survival rate of individuals diagnosed with cancer was very low, with only one quarter of these patients surviving 10 years. Since that time a massive global research effort has resulted in half of all cancer patients now surviving at least 10 years, and for women with breast cancer the survival rate for at least one decade has increased to 78 of all diagnosed patients. These landmark figures were published by Cancer Research U.K. in April 2014 to highlight the benefi…

Tech Talk Featured Articles

Transera Unveils Customer Engagement Analyzer 2.0
Recording and understanding customer interactions is a vital aspect of customer service for a contact center. They employ various technologies to record this important data.

Encrypted Phone Calls will Protect Mobile Phones from Tapping and Other Intrusions
Encrypted phone signals are one way to gain an edge over eavesdropping practices, but generally these are limited to hard-line and VoIP phones, and don't always transition to mobile. Today however, several call encryption apps exist that allow smartphone users to curb the effects of eavesdroppers by encrypting their mobile calls.

OAISYS Wins TMC's CUSTOMER Magazine 2012 Product of the Year Award
OAISYS has announced that the company's Tracer with Mobile Recall product has received the CUSTOMER Magazine 2012 Product of the Year Award from Technology Marketing Corporation (TMC). Mobile Recall products enable OAISYS Talkument and Tracer software solutions.

omNovia app now includes Recast technology
omNovia Technologies, a company that provides webinar and webcasting solutions, recently announced an addition to its mobile app. The company has now featured its mobile app with omNovia's Recast technology which now allows the users to replay omNovia hosted webinars at their convenience in an interactive mode.