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Today's economy, combines with ever-increasing pressures to compete and improve performance while maintaining compliance with stringent laws and regulations, are driving businesses to evaluate potential call recording options. Not only does it just make sense, but many businesses are simply required to record phone calls for an undisputable record of transactions, while others find that implementing a call recording solution offers the most effective and affordable way to demonstrate a pattern of compliance or to develop an enhanced training program to increase customer satisfaction.
Kerio Announces Latest Version of IP PBX Phone System
Kerio Technologies, a premier provider of Internet technology solutions, has just released Kerio Operator 1.2, the latest version of its award-winning IP PBX phone system.
01/26/2012
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Telephone Doctor and ContactPoint Collaborate in Call Center Training
Customer service training company Telephone Doctor will partner with customer support and sales solutions provider ContactPoint to offer a new training accountability program called Service Ensure, the two companies said today. Service Ensure will be an exclusive offering of Telephone Doctor that will be supported by exclusive call recording, call scoring and call goal-setting features powered by ContactPoint's new performance management tool, LogMyCalls.
01/26/2012
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Amcom Improves Patient Safety at Rockingham Memorial Hospital with Call Recording
Amcom Software is improving staff workflows and patient safety for Rockingham Memorial Hospital using its call recording solution.
01/26/2012
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Getting Call Recording Legality Sorted out Down Under
To record the call you put in your own number and the number you're calling, Broughall explains, and there you have it, a clear phone call being recorded by Call Trunk. There's an app for smartphone users to make life easier. The recording can be synced with online storage services like Evernote or Dropbox, he says, and it works with Skype too.
01/24/2012
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Vocalocity Bolsters Cloud Telephony Services with the Acquisition of DigiTalk
Vocalocity, a provider of cloud-based phone services for small business, announced the acquisition of customers of DigiTalk, a N.C-based provider of VoIP communications services.
01/20/2012
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DSCI's iPBX Premium Call Center Improves Inbound Call Handling
DSCI Corporation, a provider of IP and unified communications solutions, announced it has expanded its iPBX Call Center service, empowering enterprises to enhance communication and interaction with their customers.
01/20/2012
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Call Center Group to Convene in Europe this March
The Call Centre Summit Europe is scheduled for March 21-23 at The Hilton Paddington, London. This summit will allow about 350 contact center executives to explore new management strategies, plus multi-channel customer technologies supporting leading professionals as they shape the future of customer service.
01/19/2012
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TMCnet's Call Recording Week in Review
It's the weekend, and that means it's time for a roundup of the best in TMCnet's call recording news.
01/07/2012
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TMCnet's Call Recording Week in Review
Goodbye to 2011, here's hoping 2012 is a year of blessings and prosperity and that the Mayans weren't right. Lots happening in the call recording space, let's get you caught up.
12/31/2011
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TMCnet's Call Recording Week in Review
Looking back on the week in call recording, there was a good piece from TMC's Juliana Kenny looking at the year in call recording.
12/17/2011
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TMCnet Call Recording Week in Review
One of the primary reasons for call recording is analysis. If ever there was a reason to analyze the contact of the calls that come into a call center, and there are many, gaining an understanding of what drives first call resolution is one of the most compelling.
11/19/2011
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Business First Names CallCopy One of the Best Places to Work for Fourth Time
CallCopy, a leading provider of call recording and contact center software solutions has been named one of the "Best Places to Work" by Business First. This is the fourth consecutive year, that the organization has received this honor.
11/18/2011
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Nuance Introduces Free Application on the Apple iOS
Nuance Communications has launched a free application on the Apple iOS app store called as Dragon Recorder app.
10/24/2011
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Wales and West Utilities Call Center Solution Selects Red Box Recorders for Enhanced Customer Service
Red Box Recorders, a global provider of software-based voice recording for financial services, public safety and contact centers clients, recently announced the winning of a new client.
09/19/2011
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SIP Print's Call Recording Suite
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Video Showcase
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Interview with SIP Print's Jonathan Fuld, CTO
SIP PRINT Events
- SIP Print is here, come meet us at...
ITEXPO
Feb 1-2, 2012
Miami Beach
Enterprise Connect
Mar 26-29, 2012
Orlando
1-The Wings over the Rockies Air & Space Museum
April 25, 2012
7711 East Academy Boulevard #1
Denver, Colorado 80230-6929
2-F1 Race Factory
May 16, 2012
317 S. 48th Street Phoenix, Arizona 85034
The IT Summit
May 16,2012
Denver, Colorado
Call Recording Industry News
- Fujitsu enters mobile call recording market by partnering with security-leader Natterbox
- Unified Communications Provider SimpleSignal Hires Industry Veteran Ron Ireland to Head Finance and Business Development
- Milwaukee Electric Tool Selects AltiGen's MaxACD to Power Its Customer Service
- QuickLogic Announces Q4 and FY 2011 Earnings Conference Call
- OAISYS Receives Customer Interaction Solutions Magazine's 2011 Product of the Year Award
- View All ››
SIP PRINT RELEASES
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Call Recording Version 1.42 from SIP Print Incorporates API and HTTPS: Not all call recorders are made equal, no, especially with today’s advancements from the industry’s leading players in the VoIP call recording space. This week, SIP Print emphasized its leading stance in the market space with the unleashing of its new series of appliances
...
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- SIP Print Announces SIP Care: Westlake Village, CA (PRWEB) February, 2011-SIP Print™, (www.sipprint.com) creators of the first and only truly affordable SIP-based VoIP call recording platform, today announced the release of SIP Care™ with full functionality and robust feature set. The SIP Print SIP Care appliance ensures greater flexibility and high performance for the monitor/management from the Cloud of IT environments ...
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CASE STUDIES
- SIP Print Uses Innovative Design Elements and
Thought Leadership to Rank the "Call Recording"
Comminuty at the Top of Search Engines: SIP Print has been sponsoring the "Call Recording" Online Community
since March, 2009. Recently, the site went through a re-design
to optimize the visual appearance of, and content on, the site. This
Case Study highlights how SIP Print maintains their Online Community,
and outlines how they are able to use the Online Community to
position SIP Print as an industry leader and keep ranking at the top of
major search engines week a fter week
...
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podcasts
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What's in the Box?: SIP Print CEO Don Palmer discusses appliance-based enterprise and SMB call recording...
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TESTIMONIALS
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SIP Print recently worked with Payworks, a Canadian payroll company, enabling Payworks to boost its Quality Assurance and archiving capabilities thanks to SIP Print's top-of-the-line [8:20] ...
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