Call Recording Featured Articles

  • CSI Virtual Observer Completes Compliance Testing With Avaya IP Office
    Coordinated Systems, Inc. (CSI), a developer of workforce optimization software, benefits from having its own product work well with the world's prominent unified communications (UC) systems. One such provider of UC voice, email, and instant messaging service for desktop and mobile phones, Avaya, has now reached version 10 with its flagship, IP Office, and has now completed compliance testing with CSI Virtual Observer, the primary offering from the other side of this coin.
  • MegaPath Receives 2016 Hosted VoIP Excellence Award
    Additionally, Hosted Voice supports MegaPath's unified communications (UC) platform, which combines IP business telephony with video calling, instant messaging, presence, audio and video conferencing, and screen sharing. All of this occurs in a single application that works on Windows, Mac, iPhone, iPad and Android smartphones and tablets, making it easy to use on basically any device.
  • Call Recording Week in Review: Dubber, CallRail, TelStrat
    Welcome to the latest version of Call Recording Week in Review where we highlight all the biggest headlines from this past week in the Call Recording space.
  • Traversing the Legal Minefield of Call Recording
    Recording telephone calls for business purposes seems like it should be a straightforward process. It's useful, particularly for contact centers and sales organizations for evaluating quality and performance. It helps weed out "he said, she said" scenarios. It's easier than ever thanks to technology, particularly for organizations that use hosted solutions and can store the calls off-site. Today, there are even a variety of smartphone apps that can accomplish it with little trouble. Enterprise-ready call recording solutions take up a small footprint on employee desktops, they're flexible and customizable, and they include analytics technology so companies can use the recordings to spot trends.
  • CallRail's New Conversation Intelligence System Improves Lead Qualification
    Salespeople want leads. Sales has long been a numbers game, and in order to have the numbers to win, it requires a slate of leads to follow up on. CallRail has heard the cries of lead-starved sales reps and brought out its new Conversation Intelligence system which helps provide automatic qualification of phone call leads, and even offers extras to help smooth the way in phone sales.

What Is Call Recording?

The idea that we have to even ask what is call recording seems like a silly concept as the phrase itself lends enough explanation to the activity. Most of us have heard the message that our call may be recorded for training and quality purposes and we’re well aware of the activities of the NSA ...

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Featured Resources

SIP Print Uses Innovative Design Elements and Thought Leadership to Rank the "Call Recording" Comminuty at the Top of Search Engines

This Case Study highlights how SIP Print maintains their Online Community, and outlines how they are able to use the Online Community to position SIP Print as an industry leader and keep ranking at the top of major search engines week after week ...

Call recording for your IP PBX

Whatever the size of your organization - from a small professional corporation to a large enterprise - you chose to deploy a VoIP communications system for the capital and operational cost savings and the productivity advantages for your users ...

What's in the Box?

SIP Print CEO Don Palmer discusses appliance-based enterprise and SMB call recording ...


  • ABP
  • ATT
  • Adtran
  • AllWorx
  • CenturyLink
  • Cisco
  • Grandstream
  • Ingram
  • Interface Masters
  • Matrix
  • metaswitch
  • nec
  • Sangoma
  • Secura
  • snom
  • Verizon
  • Windstream
  • XO
  • Zultys