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Recording for every business eBook: Call Recording - A Look at How it Works and What it Does

Call Recording Featured Articles

Call Recording Week in Review: Phone Calls Get the Legal Treatment
While the initial outrage over the NSA's secretive spying tactics has worn off, a general air of suspicion and renewed desire to protect people's privacy has been left in its wake. Call recording practices have always been regulated, but now they are coming into the spotlight in a whole new way. Let's take a look at some of the highlights in the call recording industry space this past week.

New Internet Appliance Lets Businesses Set Up Their Own UC
Grandstream recently announced that it had launched a new turnkey communication product for SMBs, the UCM6510. The Internet appliance will allow businesses with E1/T1/J1 networks to set up an IP/PBX unified communications (UC) system without having to pay licensing, cost per user, cost per feature or upgrade fees and provides free lifetime firmware updates.

Sound Communications Provides Digital Systems for Call Centers
Sound Communications is a small business that provides advanced digital audio and video systems for call centers and public safety center systems. Founded in 1983 by Gary Stephenson, a former Navy flight engineer, this company has made rapid strides in providing recording-based solutions for its 600-plus clients.

Cancer Research UK Implements Red Box Quantify Recording Suite
During the early 1970s, the survival rate of individuals diagnosed with cancer was very low, with only one quarter of these patients surviving 10 years. Since that time a massive global research effort has resulted in half of all cancer patients now surviving at least 10 years, and for women with breast cancer the survival rate for at least one decade has increased to 78 of all diagnosed patients. These landmark figures were published by Cancer Research U.K. in April 2014 to highlight the benefi…
10/20/2014 Patent for Lawful Intercept Moves Forward has announced that the U.S. Patent and Trademark Office has allowed the company an application to extend the patent for its Lawful Intercept program.

ADCB to Offer Biometric Voice Authentication
Abu Dhabi Commercial Bank (ADCB) in the United Arab Emirates (UAE) has announced its intention to offer voice biometrics as a means of authenticating customers, and claims to be the first bank in the world to do so.

Privacy Concerns Arise from FBI's Quest for Smartphone Data
The answer to some questions is clear cut, black and white, yes or no. Unfortunately, that is not always the case. We want to be protected from possible future terrorist attacks, or even a small group of individuals who want to go on a shooting spree, however, gathering this type of information has led to many concerns by the general public.

Call Recording Week in Review: Call Recording Goes Mobile
While at this point it may be stating the obvious, the world has gone mobile-businesses too, for that matter. As smartphones and other wireless devices become extensions of our identities and daily lives, the workplace is also expanding into this geographically unhindered realm. But as business operations shift to a mobile landscape, certain regulations and precautions must follow. For this reason, call recording is increasingly being integrated into mobile platforms, and this week illustrates t…

Tech Talk Featured Articles

Transera Unveils Customer Engagement Analyzer 2.0
Recording and understanding customer interactions is a vital aspect of customer service for a contact center. They employ various technologies to record this important data.

Encrypted Phone Calls will Protect Mobile Phones from Tapping and Other Intrusions
Encrypted phone signals are one way to gain an edge over eavesdropping practices, but generally these are limited to hard-line and VoIP phones, and don't always transition to mobile. Today however, several call encryption apps exist that allow smartphone users to curb the effects of eavesdroppers by encrypting their mobile calls.

OAISYS Wins TMC's CUSTOMER Magazine 2012 Product of the Year Award
OAISYS has announced that the company's Tracer with Mobile Recall product has received the CUSTOMER Magazine 2012 Product of the Year Award from Technology Marketing Corporation (TMC). Mobile Recall products enable OAISYS Talkument and Tracer software solutions.

omNovia app now includes Recast technology
omNovia Technologies, a company that provides webinar and webcasting solutions, recently announced an addition to its mobile app. The company has now featured its mobile app with omNovia's Recast technology which now allows the users to replay omNovia hosted webinars at their convenience in an interactive mode.