Call Recording

is a digital browser-based recording, quality monitoring and CRM platform. It includes an open Services-Oriented Architecture (SOA) and delivers unique business enablement capabilities. delivers an open infrastructure integrating with Avaya and Cisco voice solutions. Unlimited scalability allows business growth without the fear of system constraints, therefore optimizing your investment.

quality management incorporates synchronized voice and screen recordings, providing advanced business intelligence across the entire call center environment. ECHO's Screen Capture module compliments a robust suite of quality assurance and analytics modules. The synchronized voice and screen file footprint requires a total of only 1 - 2 Mb in size for the average four minute conversation. With "over-the-shoulder" screen clarity, supervisors can streamline agent performance evaluations while providing customers best-in-class service.

Web Services includes Integration, Management and Architecture service modules. Each module addresses a set of needs and capabilities. Integration Service Module (EISM) provides application level management; Management Service Module (EMSM) provides provisioning and platform management; Architecture Service Module (EASM) provides detailed reporting and analytic data, as well as including call events and call detail records, therefore enabling the development of CTI solutions.

ECHO's e-Training Module simplifies our clients’ training process to help ensure their agents have the latest product information, new policies, or company data, etc. at the click of a mouse. With ECHO's integrated e-Training Module, companies can present e-learning modules to Specialists on an agency-wide, skill-by-skill or individual level. e-Training and agent-level modules provide a wide array of tools for enhancing service and ROI. The e-Training module (optional upgrade to any new or existing system) will allow clients to train agent’s right at their workstations without the need to gather everything into a large conference room. Companies can upload virtually any type of media into , eliminating the need to recreate existing training materials. Modules can be assigned to employees on a mandatory or optional basis. This module can be customized to any segment of the user base and can be assigned by user type or user-by-user for exceptionally focused coaching and ongoing learning opportunities.

Teleformix is a leading developer of CRM Enterprise Class Software applications for the financial services, insurance, healthcare, marketing, government and contact center industries. Offering a comprehensive range of competitively priced software, Teleformix provides customized software solutions designed to expertly manage today's business transaction challenges. By optimizing performance and striving for rapid ROI, Teleformix's solutions integrate customizable and highly scalable answers into all business architectures.

Teleformix understands the need for CRM. Integrating with industry leaders such as IBM, Avaya, Cisco and Intel, Teleformix empowers call centers with cutting edge software and technology.

Teleformix^™'s profound capability to streamline business processes is a trait that many groups have come to recognize. Below are a few shining examples of rapid ROI and exponential growth; all of this is the result of wisely investing in Teleformix^™ technologies.

MarketStar Selects by Teleformix^™ to be it's Digital Recording Solution