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Recording for every business eBook: Call Recording - A Look at How it Works and What it Does

Call Recording Featured Articles

German Researchers Find Flaws in Global Cellular Networks
Multiple researchers in Germany have discovered that SS7 technology, designed in the 1980s, has several serious vulnerabilities which could allow interested parties to break into the system and listen to phone calls.

Call Recording Week in Review: The NFL, SIP Print, Verint
It's a good time to take a step back and consider the wider impact of the week that was with our Week in Review coverage!

Call Recording 2014 Year in Review - What Was, and What Lies Ahead
It has been a busy year for the call recording sector. Given the lasting impacts of the Edward Snowden-NSA scandal, the changing tides in public attitude over call recording privacy have spurred policy changes across business industries, call centers, and government agencies alike. And while regulations were evolving this year, so too were call recording technologies, becoming more versatile to accommodate mobile devices, and more sophisticated with integrated tools such as analytics solutions.

Citycom Assure to Fight Insider Trading in Australia
Citycom Assure is a solution designed to combat insider trading by recording and analyzing voice conversations, emails and SMS, and Australia is the latest country where the platform will be available. Optus has been given exclusive rights so it can resell the service in the country to provide regulators with a solution that can monitor the interaction of individuals and organizations. Besides the financial industry, it has potential application in the insurance, healthcare and mining sectors.

Call Recording Proves Peterson Lied to by NFL Exec
For the second time in 2014 a call recording has rocked the sports world. Back in the spring, the world sat back and watched the Los Angeles Clippers owner Donald Sterling talk his way out of his ownership position with racist comments. This week, another high profile case in professional sports has taken a turn due to call recording-2012 NFL Most Valuable Player (Adrian Peterson) claims he was lied to, and there is a call recording to prove it.

Mobile Call Recording App Adds International Features and More
Call recording has long been a staple of the business world-particularly in the contact center. But with the rise of the mobile consumer and mobile workforce, call recording technology has had to undergo some major upgrades. Modern solutions can handle calls made from mobile devices, across international borders, and through IP-based networks. But there is still room to grow.

VoxSmart's VSmart Proves IG Group's Choice for Recording Mobile Voice
Call recording has great opportunity for businesses, and that's why so many have been eager to use it. Perhaps a little too eager in some cases, and thus the rise of regulations surrounding its use. But for IG Group, call recording is about to prove not only regulatory protection but also opportunity for improvement.

Dubber Technology Partners with NTT ICT for More Scalability
Today businesses are dispersed across local, national and international borders as organizations use a wide range of technologies to operate virtually anywhere around the globe. This requires companies to adopt solutions with multiple options when it comes to how they communicate with employees, partners and customers, while at the same time ensuring said communication is safely recorded and archived to meet the compliance mandates of their particular industry. Dubber, a cloud provider of call r…

Tech Talk Featured Articles

Transera Unveils Customer Engagement Analyzer 2.0
Recording and understanding customer interactions is a vital aspect of customer service for a contact center. They employ various technologies to record this important data.

Encrypted Phone Calls will Protect Mobile Phones from Tapping and Other Intrusions
Encrypted phone signals are one way to gain an edge over eavesdropping practices, but generally these are limited to hard-line and VoIP phones, and don't always transition to mobile. Today however, several call encryption apps exist that allow smartphone users to curb the effects of eavesdroppers by encrypting their mobile calls.

OAISYS Wins TMC's CUSTOMER Magazine 2012 Product of the Year Award
OAISYS has announced that the company's Tracer with Mobile Recall product has received the CUSTOMER Magazine 2012 Product of the Year Award from Technology Marketing Corporation (TMC). Mobile Recall products enable OAISYS Talkument and Tracer software solutions.

omNovia app now includes Recast technology
omNovia Technologies, a company that provides webinar and webcasting solutions, recently announced an addition to its mobile app. The company has now featured its mobile app with omNovia's Recast technology which now allows the users to replay omNovia hosted webinars at their convenience in an interactive mode.