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Recording for every business eBook: Call Recording - A Look at How it Works and What it Does

Call Recording Featured Articles

Empirix Reveals Conference Call Clean-Up Application
When it comes to business connections, it is crucial that corporations be able to connect within their system and externally with efficiency. Empirix, a network performance visibility specialist group, is offering a new program to help meet this goal.

Law Enforcement Finding Communications Advancements a Major Problem
The old Gilbert & Sullivan piece, 'The Policeman's Song', from 'Pirates of Penzance', may have first spelled it out to world as we know it: "When constabulary duty's to be done / a policeman's lot is not a happy one." These days, that constabulary duty is quite a bit tougher than it used to be, particularly in light of major changes in technology and new communications services that make court-ordered wiretaps difficult to actually execute.

Journalists Suffering from Data Breaches
The past few years have led to new information about the ways in which U.S. security officials can track people via phone, email or other electronic records. However, human rights groups continue to speak out in regard to how these revelations have made it harder for journalists to report on government actions.

Call Recording Week in Review
What an enlightening week in the world of call recording. Along with an exciting new product announcement from the folks over at Empirix, two of TMC's favorite contributors shed some much needed light on the world of call recording intelligence, both voluntary and involuntary gathered. So without further ado, let's dive right in.

Beware of Call Monitoring Software Restrictions
Businesses are increasingly relying on mobile devices for communications. That means there is not only more use of call recording, but also new legal considerations emerging, which users should take into account before using cell phone call monitoring software.

Empirix Gives Enterprises an Edge with its Conference Monitoring Tool
Audio conferencing has come of age, and companies looking to increase productivity are using conference bridges to connect people across time zones and geographical barriers. But these bridges really don't serve enterprises and providers if they cannot give a smooth customer experience. Empirix has launched what is touted to be a 'first-of-its-kind conference bridge monitoring application' that will hopefully ensure trouble-free conferences.

New Survey Reveals Why Most Contact Centers Record Calls
We're all accustomed (some might say "tired") of hearing the line that "this call may be recorded for quality monitoring purposes." The disembodied voice says "may be" because many call centers record only a portion of their calls. Inevitably, those recorded calls are being used to sample the quality of employees' performance. A manager listens, critiques or praises as the case may be, and may even recommend a promotion or a raise.

How to Make Customer Opinion Even More Valuable
Ever see those commercials involving websites offering paid surveys? How such commercials will tell the viewer that "companies value customer opinion" and, as such, are willing to pay for it? It's actually somewhat true, as most anyone who's run a business knows, if the customers aren't happy, said customers aren't buying. But there are ways to take that customer opinion and make it even more valuable to a business' normal operations, as a recent study from Business 2 Community noted, and much o…

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Tech Talk Featured Articles

Encrypted Phone Calls will Protect Mobile Phones from Tapping and Other Intrusions
Encrypted phone signals are one way to gain an edge over eavesdropping practices, but generally these are limited to hard-line and VoIP phones, and don't always transition to mobile. Today however, several call encryption apps exist that allow smartphone users to curb the effects of eavesdroppers by encrypting their mobile calls.

OAISYS Wins TMC's CUSTOMER Magazine 2012 Product of the Year Award
OAISYS has announced that the company's Tracer with Mobile Recall product has received the CUSTOMER Magazine 2012 Product of the Year Award from Technology Marketing Corporation (TMC). Mobile Recall products enable OAISYS Talkument and Tracer software solutions.

omNovia app now includes Recast technology
omNovia Technologies, a company that provides webinar and webcasting solutions, recently announced an addition to its mobile app. The company has now featured its mobile app with omNovia's Recast technology which now allows the users to replay omNovia hosted webinars at their convenience in an interactive mode.

ShoreTel Intros Call Flow Editor for ShoreTel Sky Portal
ShoreTel has announced the introduction of the Call Flow Editor feature for the ShoreTel Sky Portal, a Web-based voice over Internet protocol (VoIP) management application.