Call Recording Featured Articles

  • Storacall's New Storm Cloud Call Import Improves Internal Call Recording Capability
    Storm Cloud Call Import gives users the ability to import recordings from cloud-based systems and bring them into a premise-based infrastructure. A business may need to do this for a variety of reasons, ranging from requirements to store certain data on premise for a certain length of time, to requirements to store such material in central locations for compliance with certain legal matters, or just as a means to have the recordings readily available for access by other functions.
  • Recordings in the Cloud Lack On-Premise Integration - Until Now
    The battle between the cloud and premise-based communications and computing has often been a focus on one or the other. In reality, a number of environments are trying to manage both in a way that makes sense for their operations. When call recording is a must-have in the mix and the potential for complete cloud communications is not yet realized, there has to be a way to efficiently manage recording and archiving of all interactions.
  • Call Recording an Important Component of Any Mobile CRM Solution
    In addition to call recording, real-time functionality like syncing and analytics are also valuable features for any mobile CRM solution. Agents in the field need up-to-date access to all data, including recorded calls, and solutions that push that information in real time are a major asset. Being able to study aggregate data to look for trends and metrics is another huge benefit for representatives, and an important feature for any mobile CRM offering.
  • Pexip Infinity Collaboration Tool Gets a Recording Boost from Abiliteam
    Collaboration tools are valuable in the field, mainly for the ability to connect sectors of a workforce separated by geography, time of day, or other matters. Collaboration tools can sometimes lose that value after the collaborating is done, as users forget what was determined during the collaboration. A new development from Abiliteam gives those who use the Pexip Infinity collaboration system a little extra edge: a recording, streaming, and asset management platform.
  • Call Recording Week in Review: TelStrat, Semafone, CTD
    This week in Call Recording headlines we heard about the troubles facing call centers in Canada and why technology like call recording is a vital tool in the competitive marketplace today.

What Is Call Recording?

The idea that we have to even ask what is call recording seems like a silly concept as the phrase itself lends enough explanation to the activity. Most of us have heard the message that our call may be recorded for training and quality purposes and we’re well aware of the activities of the NSA ...

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Featured Resources

SIP Print Uses Innovative Design Elements and Thought Leadership to Rank the "Call Recording" Comminuty at the Top of Search Engines

This Case Study highlights how SIP Print maintains their Online Community, and outlines how they are able to use the Online Community to position SIP Print as an industry leader and keep ranking at the top of major search engines week after week ...

Call recording for your IP PBX

Whatever the size of your organization - from a small professional corporation to a large enterprise - you chose to deploy a VoIP communications system for the capital and operational cost savings and the productivity advantages for your users ...

What's in the Box?

SIP Print CEO Don Palmer discusses appliance-based enterprise and SMB call recording ...


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