Call Recording

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Welcome to the Call Recording Community

Today's economy, combines with ever-increasing pressures to compete and improve performance while maintaining compliance with stringent laws and regulations, are driving businesses to evaluate potential call recording options. Not only does it just make sense, but many businesses are simply required to record phone calls for an undisputable record of transactions, while others find that implementing a call recording solution offers the most effective and affordable way to demonstrate a pattern of compliance or to develop an enhanced training program to increase customer satisfaction.
Call Recording Featured Articles

OAISYS AllWays Released, Innovative Vision for Call Recording Deployment and Access

OAISYS, a leading developer of call recording and contact center management solutions, offers a wide array of products for a variety of industries. OAISYS voice documentation and interaction management solutions help companies attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS released its latest vision for call recording deployment and access, OAISYS AllWays.
05/15/2012 [ Read More ]

Matrix Successfully Completes Interoperability Testing with SIP Print

Matrix Comsec, a manufacturer of wide range of products such as IP-PBX, IP-servers, VoIP gateways and IP phones, has announced that it has successfully completed interoperability testing with SIP Print.
05/11/2012 [ Read More ]

L3 Prime, SIP Print Improve WFO with Call Recording

Workforce management and SIP-based call recording are the peanut butter and jelly of call center solutions. One just simply isn't as good without the other. No two companies know this as well as L3 Prime and SIP Print, which is why they've come together to enhance L3 Prime's workforce optimization offerings with SIP Print's VoIP call recording technology.
05/10/2012 [ Read More ]

Castel Communications Debuts Castel Detect Voice Analysis Solution

Castel Communications, specializing in contact management solutions for call centers, announced the release of Castel Detect voice analysis solution. The company specializes in offering optimized call center solutions that serve the needs of global financial institutions, collection agencies, and telemarketing organizations.
05/09/2012 [ Read More ]

Verint Helps Optimize Multi-Channel Customer Interactions

Daniel Ziv, vice president, voice of the customer analytics for Verint, will participate in a panel discussion on "Optimizing Multi-Channel Customer Interactions," on Tuesday, May 8 at 2:15 p.m.
05/08/2012 [ Read More ]

Government Increased Number of Secret Wiretaps in 2011

Bad news for people who actually value their privacy and do not particularly trust the government. A new report says that secret terrorism and espionage wiretap requests actually increased in 2011. The report says that the Justice Department requested 1,745 secret wiretaps in 2011, an increase over 2010 by 239. While some people will say this isn't a very big deal unless you are being targeted by the FBI or the NSA, the problem arises in just how you can land on the Justice Department's radar. T…
05/07/2012 [ Read More ]

TelcoDepot.com Announces Special Phone System Offering for Call Centers

TelcoDepot.com, a supplier of VoIP phone systems and services, announced a special phone system package for call centers.
05/02/2012 [ Read More ]


Tech Talk

Novo Technologies Rated for Avaya Compliance

Novo Technologies, a supplier of call recording, quality and coaching tools for the call center and customer relation management markets, announced today that its flagship product NovoLog6 is compliant with key collaboration solutions from Avaya software. Any company that creates telecommunications solutions either in software or hardware must develop compliance with the large systems providers like Avaya, ShoreTel and Cisco.
05/09/2012 [ Read More ]

Digital Phone Technology Puts More Power in Business' Hands

The less a business spends on those everyday operational parts of the business, the more they have to put into research and development, marketing, human resources and all those vital components of the business that can improve conditions, boost morale and nourish bottom line. One way to do just that is to switch to digital phone technology.
05/04/2012 [ Read More ]

Call Tracking Metrics Updates its Call Tracking Solution

Call Tracking Metrics is allowing advertisers to publish a single phone number and have each call automatically ring to the location nearest the caller. The company has launched its call tracking and reporting software, including a geo-routing feature to this end.
05/04/2012 [ Read More ]

Tata Communications Enhances its False Answer Supervision Algorithm

In an effort to enhance its False Answer Supervision detection programs, Tata Communications has announced that it has selected IPSoft's algorithm. Tata Communications is a recognized provider of New World Communication solutions for international markets. The new and enhanced False Answer Supervision (FAS) algorithm will enable the company to offer its clients quality services as the market demands for a FAS solution that is effective becomes a growing reality.
04/25/2012 [ Read More ]

OAISYS Announces Early Adopter Release of Mobile Recall Application

The new Mobile Recall Application from OAISYS lets users have web-based access to the key functionalities of OAISYS Talkument and Tracer software solutions.
04/19/2012 [ Read More ]

New Technology Detects and Blocks Contraband Communications Devices in CA Prisons

Global Tel is a private company that owns California prison pay phones. Recently, they funded a multi-million dollar project to detect and block contraband cell phone use inside of California prisons.
04/19/2012 [ Read More ]

eFusion Announces HD Recorder 5.1 App for iOS

eFusion, a Japanese audio technology company, has just announced that version 5.1 of their Voice Recorder HD is ready for the general public. This iOS-based recording application is designed for anyone who loves to be able to record voice memos quickly and easily. This particular app is geared towards the business person who wants to manage background recording on their iPad, iPhone or iPod. This company has been especially popular in Japan and Russia and has released other applications for iOS …
04/16/2012 [ Read More ]


Call Recording Industry News

Product Showcase

SIP Print's Call Recording Suite

    One SIP Print system records all specified user calls - internally and externally - without any IP PBX or handset integration.
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Video Showcase

    Interview with SIP Print's Jonathan Fuld, CTO

SIP PRINT Events

  • SIP Print is here, come meet us at...

    Enterprise Connect
    Mar 26-29, 2012
    Orlando

    1-The Wings over the Rockies Air & Space Museum
    April 25, 2012
    7711 East Academy Boulevard #1
    Denver, Colorado 80230-6929

    2-F1 Race Factory
    May 16, 2012
    317 S. 48th Street Phoenix, Arizona 85034

    The IT Summit
    May 16,2012
    Denver, Colorado

SIP PRINT RELEASES

  • Call Recording Version 1.42 from SIP Print Incorporates API and HTTPS: Not all call recorders are made equal, no, especially with today’s advancements from the industry’s leading players in the VoIP call recording space. This week, SIP Print emphasized its leading stance in the market space with the unleashing of its new series of appliances ...
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  • SIP Print Announces SIP Care: Westlake Village, CA (PRWEB) February, 2011-SIP Print™, (www.sipprint.com) creators of the first and only truly affordable SIP-based VoIP call recording platform, today announced the release of SIP Care™ with full functionality and robust feature set. The SIP Print SIP Care appliance ensures greater flexibility and high performance for the monitor/management from the Cloud of IT environments ...
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CASE STUDIES

  • SIP Print Uses Innovative Design Elements and Thought Leadership to Rank the "Call Recording" Comminuty at the Top of Search Engines: SIP Print has been sponsoring the "Call Recording" Online Community since March, 2009. Recently, the site went through a re-design to optimize the visual appearance of, and content on, the site. This Case Study highlights how SIP Print maintains their Online Community, and outlines how they are able to use the Online Community to position SIP Print as an industry leader and keep ranking at the top of major search engines week after week ...
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podcasts

  • What's in the Box?: SIP Print CEO Don Palmer discusses appliance-based enterprise and SMB call recording...
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TESTIMONIALS

  • SIP Print recently worked with Payworks, a Canadian payroll company, enabling Payworks to boost its Quality Assurance and archiving capabilities thanks to SIP Print's top-of-the-line [8:20] ...
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