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Recording for every business eBook: Call Recording - A Look at How it Works and What it Does

Call Recording Featured Articles

New App Enables Call Recording on Select Samsung Devices
With all of the functionality modern smartphones supply in comparison to its predecessor - the feature phone - it can be easy to overlook the absence of a tool to record incoming and outgoing calls. Although it may seem like a basic feature to include, the murky legality of call recording has led OEMs to hide easy access to it in order to discourage its use and avoid potential problems with the government. According to U.S. law, at least one party in a call must be aware of the fact that it is b…

Impulse & CTI Group Collaborate on ClearStar Call Recording System
The impact call recording can have on the market is well-known. Call recording can prevent lawsuits, improve customer service, and serve a variety of other purposes. Impulse Advanced Communications and CTI Group have now come together to bring out the very latest in call recording technology for users.

Mainstreet Announces New CSR Outsourcing Solution for Glass Businesses
Belleville, Michigan-based Mainstreet Computers Inc. recently announced that FrontLine 24/7, its new call center management system for glass companies, has begun operations. The new solution provides glass shops what amounts to a turnkey call center, with staff well-versed in glass shop operations, requiring little or no training to understand the business.

Bluetooth Call Recorder Bluewire Unveiled
While Bluetooth technology really isn't that new anymore, a device called Bluewire is bringing brand new features to the well worn tech. This new device is going to be introduced soon and it will be complete with features that no other Bluetooth device can currently offer. Among the features Bluewire will boast is the ability to record two-way phone calls, as well as chat from Skype and FaceTime. All of this can apparently be done even if the user of Bluewire is 33 feet away from their phone.

Tech Talk Featured Articles

Transera Unveils Customer Engagement Analyzer 2.0
Recording and understanding customer interactions is a vital aspect of customer service for a contact center. They employ various technologies to record this important data.

Encrypted Phone Calls will Protect Mobile Phones from Tapping and Other Intrusions
Encrypted phone signals are one way to gain an edge over eavesdropping practices, but generally these are limited to hard-line and VoIP phones, and don't always transition to mobile. Today however, several call encryption apps exist that allow smartphone users to curb the effects of eavesdroppers by encrypting their mobile calls.

OAISYS Wins TMC's CUSTOMER Magazine 2012 Product of the Year Award
OAISYS has announced that the company's Tracer with Mobile Recall product has received the CUSTOMER Magazine 2012 Product of the Year Award from Technology Marketing Corporation (TMC). Mobile Recall products enable OAISYS Talkument and Tracer software solutions.

omNovia app now includes Recast technology
omNovia Technologies, a company that provides webinar and webcasting solutions, recently announced an addition to its mobile app. The company has now featured its mobile app with omNovia's Recast technology which now allows the users to replay omNovia hosted webinars at their convenience in an interactive mode.

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