Call Recording Featured Articles

  • Dialoga Brings New Options for Customer Service Improvement to Spain's Roadways
    Dialoga's system won't address all the problems RENFE could face, but it will likely address sufficient numbers to keep most riders in place and bring in some new ones via positive word of mouth. The point is that RENFE isn't just coasting, but rather, actively working to make itself better, and that's a point anyone can get behind.
  • MiaRec Adds More Languages to Call Recording Solution
    Companies that often have to deal with conversations in multiple languages should give strong consideration to multilingual call recording solutions like MiaRec. They can save both time and money, and create more detailed analytics to aid businesses.
  • Call Recording Week in Review: iQventures, Calabrio
    This week in call recording headlines, we continue to hear about the problems and potential for laws to be broken in California due to the strict nature of their call recording laws.
  • Calabrio, Five9 Announce Integration, Cross Selling Partnership
    In February WFO leader Verint Systems announced the acquisition of Contact Solutions, a provider of cloud-based voice and mobile customer care solutions. Just last month NICE, the other leader in WFO, revealed plans to buy cloud-based contact center solution provider inContact for $940 million. And today WFO company Calabrio and cloud-based contact center provider Five9 unveiled a new partnership that involves integrating their products, which both companies will bring to market.
  • Call Recording Evolves Beyond Humans to Include Analytics and Intelligence
    Human error is the weakest link with most technology solutions, and call recording is a prime example. In today's competitive economy it's simply not enough to record calls and have humans listen to a cross section of those recordings. Voice analytics and other types of intelligence are providing better tools to make call recording an extremely powerful tool.

What Is Call Recording?

The idea that we have to even ask what is call recording seems like a silly concept as the phrase itself lends enough explanation to the activity. Most of us have heard the message that our call may be recorded for training and quality purposes and we’re well aware of the activities of the NSA ...

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Featured Resources

SIP Print Uses Innovative Design Elements and Thought Leadership to Rank the "Call Recording" Comminuty at the Top of Search Engines

This Case Study highlights how SIP Print maintains their Online Community, and outlines how they are able to use the Online Community to position SIP Print as an industry leader and keep ranking at the top of major search engines week after week ...

Call recording for your IP PBX

Whatever the size of your organization - from a small professional corporation to a large enterprise - you chose to deploy a VoIP communications system for the capital and operational cost savings and the productivity advantages for your users ...

What's in the Box?

SIP Print CEO Don Palmer discusses appliance-based enterprise and SMB call recording ...


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