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Recording for every business eBook: Call Recording - A Look at How it Works and What it Does

Call Recording Featured Articles

SIP Print Keeps it Spicy, Signs New Exclusive Partner for Latin America & The Caribbean
Latin America is a key focus for the contact center industry today as performance and infrastructure have improved over the last few years and as companies look to better cater to their Spanish-speaking customer base.
04/24/2015

LifeQuote to Review its Call Recording Process
LifeQuote, a provider of call recording software for the financial industry, recently announced its intention to review its call recording process to further enhance both client and advisor conversations.
04/23/2015

RAC Improves Customer Service with NewVoiceMedia ContactWorld for Service
NewVoiceMedia, a provider of cloud contact center solutions, has announced that RAC, a British automotive services company, has chosen NewVoiceMedia's ContactWorld for Service.
04/23/2015

Call Scoring Helps Contact Center Managers Get on the Same Page with Performance Management
There is high turnover in the contact center industry. The reasons for this are long and beyond the scope of this article, but many people who have worked in the call center industry report that the job is thankless, and that managers are very arbitrary about offering guidance and feedback, and frequently play favorites with some agents over others.
04/23/2015

Tech Talk Featured Articles

Transera Unveils Customer Engagement Analyzer 2.0
Recording and understanding customer interactions is a vital aspect of customer service for a contact center. They employ various technologies to record this important data.
07/29/2014

Encrypted Phone Calls will Protect Mobile Phones from Tapping and Other Intrusions
Encrypted phone signals are one way to gain an edge over eavesdropping practices, but generally these are limited to hard-line and VoIP phones, and don't always transition to mobile. Today however, several call encryption apps exist that allow smartphone users to curb the effects of eavesdroppers by encrypting their mobile calls.
07/16/2014

OAISYS Wins TMC's CUSTOMER Magazine 2012 Product of the Year Award
OAISYS has announced that the company's Tracer with Mobile Recall product has received the CUSTOMER Magazine 2012 Product of the Year Award from Technology Marketing Corporation (TMC). Mobile Recall products enable OAISYS Talkument and Tracer software solutions.
01/31/2013

omNovia app now includes Recast technology
omNovia Technologies, a company that provides webinar and webcasting solutions, recently announced an addition to its mobile app. The company has now featured its mobile app with omNovia's Recast technology which now allows the users to replay omNovia hosted webinars at their convenience in an interactive mode.
01/30/2013

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