Call Recording Featured Articles

  • Numonix Intros RECITE 3.0 for Interaction Recording
    Numonix, a call recording and quality management software developer based in Boca Raton, Florida, has released a new version of its flagship RECITE recording solution. The latest RECITE version 3.0 introduces multi-media recording, specifically the monitoring and recording of chat, video and screen share within a Microsoft Skype for Business (Lync) environment.
  • Sorry, Eavesdroppers: BlackBerry SecuSUITE Delivers Government-level Security to Mobile
    As BlackBerry continues fulfilling pre-sales of a November 6 release of BlackBerry Priv, CrackBerry, the survivors' guide to everything Blackberry, fills us in on BlackBerry's SecuSUITE for Enterprise app. This app will be available later this week for BlackBerry 10, Android and iOS. This app is structured to allow VoIP technology to conduct secure, untapped conversations across the globe. This security is set at the maximum security level.
  • You Won't Believe What Customers Will Tell You Given the Opportunity
    For the call center industry, the concept of call recording is not lost on its agents or even its customers. We've become accustomed to the common message that warns us of the potential of capturing our conversation for training or quality purposes. At the same time, call centers also need call tracking to measure the overall performance of its agents. Do the two platforms relate and is it necessary to have both?
  • Liquid Voice Partners with Eyrco For Voice Recording
    Liquid Voice, a developer of call center communications and recording software, recently announced that it has partnered with Eyrco, a provider of similar services to enterprises in Irelend. The partnership should extend Eyrco's ability to supply its customers with call recording tools that fit their needs.
  • Call Recording Week in Review: Dubber, Yallo & A Closer Look at Security
    This week's call recording news included a closer look at the important role security is playing in just about every industry. In the call center in particular, call recording technologies are the main system for ensuring that a company is compliant and securely handling any sensitive information. The importance of call recording solutions has become so important in fact, that other news headlines this week point to new funding and investment for companies offering the capability.

What Is Call Recording?

The idea that we have to even ask what is call recording seems like a silly concept as the phrase itself lends enough explanation to the activity. Most of us have heard the message that our call may be recorded for training and quality purposes and we’re well aware of the activities of the NSA ...

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SIP Print Uses Innovative Design Elements and Thought Leadership to Rank the "Call Recording" Comminuty at the Top of Search Engines

This Case Study highlights how SIP Print maintains their Online Community, and outlines how they are able to use the Online Community to position SIP Print as an industry leader and keep ranking at the top of major search engines week after week ...

Call recording for your IP PBX

Whatever the size of your organization - from a small professional corporation to a large enterprise - you chose to deploy a VoIP communications system for the capital and operational cost savings and the productivity advantages for your users ...

What's in the Box?

SIP Print CEO Don Palmer discusses appliance-based enterprise and SMB call recording ...


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  • ATT
  • Adtran
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  • CenturyLink
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  • Grandstream
  • Ingram
  • Interface Masters
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  • nec
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  • snom
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