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Recording for every business eBook: Call Recording - A Look at How it Works and What it Does

Call Recording Featured Articles

Call Recording Can Help Companies Establish Caller Identity
The Internet is very good at anonymity. That historically has been one of its selling points, and the pathways to anonymity through the Internet are varied and many because of this very early design feature of the technology.

Mobile Call Compliance Made Easy with IPC Systems, TeleWare
IPC Systems and TeleWare have announced a way to provide mobile compliance systems to record calls and other communications in the U.S. and the U.K.

Call Recording a Must for Telephony Reseller Offerings
If you are a company looking to install or enhance your communications services, chances are you've heard the name HDN, Inc. (short for High-Tech Digital Networks). Founded in 1992, HDN began as a reseller of pre-owned telecommunications equipment, but since that time, HDN has grown to become a top Voice over IP (VoIP) and WAN integration company, specializing in telephony and data solutions.

MiaRec Now Interoperable with BroadWorks Platform
Technology as well as industry and government regulations are making call recording a mission-critical application for organizations across different sectors. Whether the company is using traditional or hosted telephony service, they have to comply with new rules designed to protect consumers in healthcare, finance, legal profession and other industries. This is introducing new opportunities for service providers offering call recording as a service by integrating new technologies to gain compet…

AGNITiO Unveils Voice Solution with Anti-Spoofing Protection
The increased sophistication and extent of cyber-attacks on critical data belonging to government agencies and other financial resources has made it imperative for enterprises and their call centers to enhance their digital identity and security solutions.

Irish Garda Saga Continues: Recording was Planned for 21 Stations
More news has unfolded in the Irish Garda saga, after it was discovered the police force of Ireland had been recording incoming and outgoing calls in its stations around the country. According to the latest reports, plans to install recording equipment were underway for 21 stations around Ireland in 2007.

San Diego Police Officers to Begin Recording Interactions by End of June
Currently 10 police officers in Central Division are outfitted with the cameras in a pilot program patrolling downtown San Diego and surrounding neighborhoods. So far they have captured dramatic events involving an officer shooting as well as a crime scene in which an officer involved shooting took place.

Truphone Launches New Truphone Mobile Recording Solution
Truphone, a global mobile network and mobile recording solutions provider, announced the launch of an industry regulation-compliant Truphone Mobile Recording Solution. The network-based solution will enable financial institutions in the UK and US to comply with mobile recording regulations and offers unlimited voice and SMS recording features.

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Tech Talk Featured Articles

OAISYS Wins TMC's CUSTOMER Magazine 2012 Product of the Year Award
OAISYS has announced that the company's Tracer with Mobile Recall product has received the CUSTOMER Magazine 2012 Product of the Year Award from Technology Marketing Corporation (TMC). Mobile Recall products enable OAISYS Talkument and Tracer software solutions.

omNovia app now includes Recast technology
omNovia Technologies, a company that provides webinar and webcasting solutions, recently announced an addition to its mobile app. The company has now featured its mobile app with omNovia's Recast technology which now allows the users to replay omNovia hosted webinars at their convenience in an interactive mode.

ShoreTel Intros Call Flow Editor for ShoreTel Sky Portal
ShoreTel has announced the introduction of the Call Flow Editor feature for the ShoreTel Sky Portal, a Web-based voice over Internet protocol (VoIP) management application.

TMCnet Call Recording Week in Review
Today, organizations large and small are replacing analog systems at impressive rates, and Voice over IP (VoIP) calls now exceed analog call volume by double digit percentages. In fact, in some industries and professions such as call centers, financial services and the legal community, call recording is mandated by law/industry regulation. Many organizations are turning to call recording systems in increasing numbers for training purposes, for regulatory compliance and/or for enhanced customer s…