Rostrvm Solutions' Cloud Contact Centre Service Now Available on G-Cloud
The G-Cloud initiative was launched by the UK government to simplify the process in which public sector organizations in the country's government could acquire ICT services that use cloud computing in the Digital Marketplace. Framework agreements were signed with suppliers so the public organizations could acquire services without the traditional procurement process involving tenders and competition. By making its Cloud Contact Centre Service available on G-Cloud, Rostrvm Solutions will make itself accessible to public agencies in the UK.
The G-Cloud framework and Digital Marketplace, the portal in which the services can be purchased, began in 2012, and just one year later there were more than 700 suppliers providing a wide range of cloud services. As the UK adopted Cloud First policy in 2014, service providers have seen a steady increase of contracts. There are now more than 1,200 providers and 13,000 services being offered in the Digital Marketplace.
Rostrvm Solutions, a contact center software company, now has its Cloud Contact Centre Service in the digital marketplace, where it will be listed in the Software as a Service (SaaS) category. The company has a suite of applications to design, develop and support call center, contact center and back office operations solutions to introduce new levels of efficiency through call and task routing, predictive dialing and desktop optimization.
The Rostrvm Cloud Contact Centre Service has been designed to work with existing infrastructures so organizations with on premises systems can integrate this technology and increase their capability by leveraging many of the benefits of cloud-based services. It has enterprise-grade functionality and performance so organizations of any size can deliver high levels of customer service across multiple channels and touch points.
The application supports inbound call handling with IVR, in-call scripts, screen pops, auto-update for desktops, intelligent and skills-based queuing, multi-channel ACD and more. All of these features are delivered under one platform so agents don't have to deal with multiple desktop applications. Everything is integrated into one system to deliver consistent customer service while speeding up contact handling and ensuring best practices.
Agents using the Rostrvm system can have conversations with customers across different touch points and channels, including email, SMS and Web chat. The app also has call recording capabilities with meta data tagging so it can be easily accessed for training and compliance purposes.
Along with G-Cloud initiative, the Digital Marketplace and Crown Commercial Service, the UK Government has implemented a system in which the public sector can obtain the best value from the commercial relationships they have with cloud service providers, and Rostrvm Solutions is now part of that ecosystem.
Edited by Alicia Young