Call Recording Week in Review: Cistera, SIP Print, Toshiba, Noble Systems
This week in call recording news we continue to hear about the importance call recording plays in so many verticals -from financial firms to IT support teams.
Cistera Networks announced it had improved its Cirrus tool to offer better quality assurance and management solutions for firms in the banking and financial sector.
With the offerings, businesses can better comply with regulations at a cost-effective price point.
New Payment Card Industry (PCI) compliance, pause / resume functions, options for call tagging, screen dynamics and dual-tone multi-frequency (DTMF) toolbox operations have been added.
Also this week, AGJ Systems & Networks announced it has improved its offerings for IT support teams by adding SIP Print call recording functionality.
Read all about it in an interview with Jimmy Thomas, systems technician at AGJ Systems & Networks.
Speaking of improved call recording functionality, Toshiba announced its UC platforms have gotten a boost thanks to the addition of Clarify.
The Clarify Call Recording system has been added to both IPedge and the Strata CIX with IPedge App Server system and makes it possible to record, or not record, parts of a call based on select criteria.
There is also a mobile option that works with UCedge version 2.6 for both iOS and Android mobile devices, along with Windows and Mac computers.
Finally this week, Noble Systems announced it has gained a number of new contact center patents.
The patents include data security, interaction management, speech analytics, strategy planning, and TCPA-compliant wireless number dialing.
That’s all for this week. Be sure to check back for all the latest in Call Recording news as it happens. Until next week…