TMC Presents 2015 Unified Communications Product of the Year Award to TCN's Cloud-based Contact Center Suite

April 01, 2015

TCN, a provider of cloud-based call center technology, has been named as a recipient of the 2015 Unified Communications Product of the Year Award, presented by the global integrated media company TMC.

“It gives me great pleasure to honor TCN as a 2015 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product, TCN Platform 3.0,” said Rich Tehrani, CEO of TMC. “Our judges were very impressed with the ingenuity and excellence displayed by TCN in their groundbreaking work on Platform 3.0.”

The TCN Platform 3 cloud-based contact center suite incorporates the company’s robust technology offerings to offer a comprehensive solution without the need for hardware or overly complicated software. A Cloud as a Service (CaaS) offering, Platform 3 includes vital features such as inbound, outbound and blended calling, predictive dialing, caller Direct Inward Dialing (DID), call recording, agent transfer and triggers, manager barge in and cell phone scrubbing. The platform also takes advantage of TCN’s other products such as Interactive Voice Messaging (IVM), Interactive Voice Response (IVR) and Automatic Call Distribution (ACD). Users just need a phone and Internet connection to login to the system and reap the benefits of this contract-free solution.

Platform 3 includes several additional services to augment the solution’s functionality and meet individual companies’ needs. In addition to consultative professional services, TCN offers free 24/7 support via telephone, chat and email in addition to an extensive knowledge base and library of help documents. A web-services Application Programming Interface (API) lets the platform be seamlessly integrated into a variety of applications.

“We are thrilled to have Platform 3.0 recognized as a 2015 Unified Communications Product of the Year Award winner,” said Terrel Bird, CEO of TCN. “We are committed to serving our clients by understanding their needs and constantly expanding our offerings to help improve efficiencies and productivity for their operations. We will continue to push forward on providing technological advancements to better service our clients.”

TCN’s call center technology serves enterprises, contact centers, Business Process Outsourcing (BPO) companies and collection agencies around the world, helping them offer customers the best communications experiences possible. The company’s robust technology combined with a dedication to offering comprehensive and helpful support and services makes it an obvious choice for the Unified Communications Product of the Year Award.

Edited by Dominick Sorrentino

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