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Callstream's Vault Platform to Ensure Coversure Franchises are PCI-Compliant

May 12, 2014

By Nathesh, Call Recording World Contributor

The Callstream Vault platform, a cloud-based PCI Level 1 certified solution for contact center environments, has been deployed by Coversure in order to ensure that its franchises comply with PCI-DSS regulations and the specifications listed in the FCA Handbook.

Coversure hopes to make sure that its 100 regional offices will leverage Callstream to comply with the highest PCI-DSS requirements over data security when taking credit card payments, without jeopardizing FCA compliance.

“We are constantly looking for ways to improve the experience for our customers and franchisees, and confidence in security processes naturally underpins this. We therefore wanted to make compliance easy for franchisees, whilst putting robust processes in place throughout our network,” said Nigel Taylor, group director at Coversure Insurance Services. “But simultaneous PCI and FCA compliance is technically and logistically difficult, as the two sets of guidelines seemingly conflict. However, Callstream’s understanding of the regulations, and their extensive experience of working with insurance businesses, provides an excellent solution allowing us to rapidly achieve compliance with both sets of requirements.”

Recently, there has been a rising concern over increased security breaches and to overcome that, PCI compliance requirements are being tightened accordingly. That put a lot of pressure on companies which should ensure that their customers have a peace of mind that their credit or debit card information is kept completely safe. Version 3 of the PCI-DSS regulations states that recording and storing credit card details is non-compliant while within a FCA regulated environment one needs to maintain sufficient records of all transactions undertaken.

Callstream exclaimed that its Vault PCI compliant secure payment platform enables customers to provide their credit card information without those details being shared or stored by the agent or call recording software. Companies are slated to receive the highest level of security, with no equipment costs and all the flexibility, scalability and resilience of the cloud.

For Coversure and its 100 regional offices, the Vault platform makes deployment quick and easy – a vital factor when the need for PCI compliance is so immediate. 


Edited by Rory J. Thompson

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