OAISYS's Successful Voice Compliance and Quality Monitoring Applications Achieve Interoperability with Key Avaya UC Solutions

Call recording and contact center management solutions provider OASYS announced that a suit of its voice compliance and quality monitoring products are now compatible with Avaya (News - Alert) IP Office 8.1 and Avaya Aura Communication Manager 6.2.

When it comes to quality monitoring and managing phone based interactions, tracer applications are one of the must-have assets for businesses. By providing the companies with valuable insight into their key sales interactions, these applications help the companies improve customer satisfaction and enhance operational efficiencies. OAISYS (News - Alert) is known for its proprietary Talkument and Tracer call recording solutions. The solutions have been designed to help businesses document and manage phone-based interactions for compliance and quality assurance purposes.

Thanks to its compatibility with Avaya’s key unified communications solutions, Talkument and Tracer call recording solutions can now be installed in the call centers powered by Avaya communications infrastructure. By leveraging these two solutions, the SMB and midmarket customers can achieve advanced voice compliance and quality monitoring capabilities.

“The integration of the OAISYS Talkument and Tracer applications with Avaya unified communications solutions provides SMB and midmarket customers with sophisticated, simple-to-use and affordable voice compliance and quality monitoring feature functionality. Avaya compliance testing assures customers and resellers that our solutions will easily, reliably and cost-effectively maximize the benefits of the Avaya communications infrastructure,” president of OAISYS Brian Spencer (News - Alert), explained in a statement.

According to news statement, Ink, a global travel media company is one of the first customers to enjoy the benefits of interoperability of OAISYS and Avaya solutions.

The company acknowledged that the OAISYS Tracer application along with Avaya IP Office solution has provided it with valuable insight into its key sales interactions. The solution has enabled the company to dole out a behavior based remuneration package for its sales team. This improved the efficiency of the company’s sales operation, ultimately leading to enhanced customer satisfaction. 

“The installation of the Avaya-compliance-tested OAISYS Tracer application along with our Avaya IP Office solution has provided us with valuable insight into our key sales interactions. With Tracer, we are able to evaluate the performance of our sales teams, and this has allowed us to remunerate based on behavior rather than straight numbers. This has increased customer satisfaction and improved the effectiveness and efficiency of our sales operations,” group IT manager at Ink Colin Dash noted in a statement.

OAISYS recently showcased the enhancements to two of its main call recording software solutions, the Tracer and Talkument, at the Unified Communications (News - Alert) Expo.