Call Recording Featured Article

OAISYS Receives Patent for Portable Voice Documentation Technology

January 17, 2013

By Jayashree Adkoli, Call Recording World Contributor

OAISYS, a Tempe, Arizona-based provider of business voice documentation and contact center management solutions, recently obtained patent No. 8,335,299 by the United States Patent and Trademark Office (USPTO) for its Portable Voice Document (PVD) technology.

The company’s patented PVD technology provides users with access to recordings via encrypted media file streaming. This facility allows users to share digital sound files/recordings through link distribution and not through file transfer, effectively enhancing security while sharing media.

Secure as well as reliable documentation and management of phone-based interactions has gained importance these days, as many organizations confront the need to comply with evolving governmental regulations and industry standards.

OAISYS’s patented PVD technology lets users capture, archive, organize, play back and share voice documents in a secure manner.

The technology can be used to combine call recordings with related information and other media, including phone-based conversations. These combined voice documents can then be utilized to effectively drive compliance management, quality assurance, workforce collaboration, dispute resolution and overall productivity measures.

With the help of the PVD technology, users can just as well highlight portions of voice conversations, add text notes and securely share the entire file or just highlighted segments.

The PVD technology also enables users to encapsulate all available descriptive data from external systems, such as telecom networks, business applications and user interaction.

"OAISYS PVD technology was originally introduced in 2007 with the launch of our Talkument call recording solution," said Brian Spencer, president of OAISYS. "We saw the opportunity to make the benefits of voice documentation available to all types and sizes of organizations with employees who regularly engage with customers, suppliers, constituents and colleagues by phone.”

Currently, PVD technology is used in OAISYS’ call recording products, Talkument and Tracer, to maximize secure and effective portability of digital sound files.

Talkument is personal voice documentation and collaboration software. Built using PVD technology, it can create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as and when required.

The Talkument also provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.

Tracer is a call recording solution for contact centers. It utilizes PVD technology and features advanced contact center management features, such as customizable employee performance evaluations, live and auto call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.

In recent news, OAISYS collaborated with Symmetrics Business Intelligence – a provider of reporting and analysis solutions for contact centers – to combine Talkument and Tracer solutions with Symmetrics' nVISION Contact Center Reporting & Analysis Suite to use collected quality monitoring data for custom reporting and analytics purposes.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Braden Becker

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