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Gryphon Unveils Mobile Phone Access to Core Phone

January 16, 2013

By Raju Shanbhag, Call Recording World Contributor

The number of unsolicited marketing calls has increased in the last few years. Understandably, those who subscribe for Do-Not-Call services are also on the rise, putting more pressure on companies that rely on these marketing calls for their business.

On the one hand, they need to find more customers through these calls, and on the other, they must abide by Do-Not-Call regulations.

Helping companies in this task, Gryphon Networks has introduced Core Phone Mobile, which makes it easier and more effective to deal with DNC regulations.

This new dialer application can be used with iPhone and Android devices and makes use of the company’s Sales Intelligence and Do-Not-Call compliance services. The application also provides call recording services, which helps users to review calls made by customers and ensure a quality of customer service that’s consistent with what their callers expect.

Gryphon Core allows users to ensure that they are abiding by the Do-Not-Call regulations when approaching new prospects or customers. To achieve this, the application offers total compliance with complicated DNC rules.

It also allows users to cut down on expenses relative to in-house solutions, the company stated.

“As sales teams become more distributed, it becomes harder to obtain and interpret activity data to improve agent performance," said Eric Esfahanian , Gryphon's vice president of sales and marketing. "Gryphon provides our clients with management visibility to the whole organization — from the large offices to the field — while ensuring adherence to business rules and regulations.”

In April 2012, the company unveiled a product that would help outbound sales and marketing companies and call centers. The product reportedly helps these companies to better implement DNC technology, and makes complying with Do-Not-Call regulations simpler. 

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Edited by Braden Becker

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