Call Recording Featured Article

Natterbox Partners with NICE Systems

December 28, 2012

By Meenakshi Shankar, Call Recording World Contributor

Natterbox, a cloud-based voice services company, signed a deal with NICE Systems, a worldwide enabler of software solutions.

With several changes in legislative and technical environments, along with the recent economic downturn, financial institutions are forced to develop new strategies to improve operations, reduce costs and support business and service enhancements. Many legacy recording systems cannot comply with modern security needs.

But NICE Trading Recording is built with regulatory compliance, thanks to a secure and automated process that documents all access to call recordings, and delivers instant call retrieval and replay to the workstation.

Integration of Natterbox solutions with the NICE Trading Recording solution will provide customers with landline and mobile call recording accessible via one centralized location.

The integration will also enable any organization regulated by the Financial Services Authority (FSA) to become compliant with legislation on mobile call recording, which came into force in November 2011.

"This integration of Natterbox on-network mobile call recording with NICE Trading Recording will enable organizations to have a complete voice recording solution - wherever their workforce may be. It is vital to ensure productivity is maximized beyond the office and for financial intuitions to be compliant with FSA. The way we do business is changing and we are offering a flexible solution with no disruption to the staff,” Neil Hammerton, chief executive officer at Natterbox, said in a statement.

Natterbox’s integration with NICE Trading Recording is for the on-premises storage of calls, regardless of the type of phone that is used, fixed or mobile. This is done in a way that doesn’t require replacing the existing recording infrastructure – key to managing risk effectively and cost efficiently.

Natterbox’s network-based mobile call recording service eliminates the need for the installation of apps, software or configuration of individual devices. The open recording architecture of the NICE solution enables customers, such as trading services firms, to leverage their existing recording infrastructure and enjoy flexibility in the selection of the smart client provider.

Yaron Morgenstern, general manager, Trading Floor Line of Business at NICE, indicated that this integration will offer another way to store mobile call recordings onsite and access them anytime, anywhere.

Just as well, Natterbox’s integration with NICE Trading Recording is available now via Natterbox’s partnership with Orange Business Services - Trading Solutions for customers worldwide. 

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Edited by Braden Becker

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