Call Recording Featured Article

Driving Growth with VoIP Performance Management

December 06, 2012

By Rachel Ramsey, Call Recording World Web Editor

Over the last decade and a half, the VoIP communications industry has come on the scene exceeding even the most optimistic projections. Today, organizations large and small are replacing analog systems at impressive rates, and VoIP calls now exceed analog call volume by double-digit percentages.

Network engineers must monitor the quality and reliability of VoIP in order to achieve the best possible business and network benefits. This can’t be achieved if IT departments act in silos; network engineers need a complete view of the entire network so that any problems or faults can be dealt with without undue loss of service or quality for users.

VoIP call recording solutions drive growth and operational efficiencies by delivering improved employee productivity, business performance, quality call management and regulatory compliance. SIP Print’s SIPCare call management platform removes performance and quality risks associated with unified communications, integrating monitoring, call management, troubleshooting and remote access tools into one unified solution. Unified communications spans many IT components and network vendors and requires a call management solution that can work in conjunction with other tools to make sure users have an exceptional experience.

Other voice quality management solutions work to monitor and manage performance. Integrated Research’s Prognosis VoIP Monitor 4 solution is now complaint with key collaboration solutions from Avaya, a global provider of business collaboration and communication solutions.

Prognosis VoIP Monitor 4 enables organizations with up to 5,000 phones to manage voice quality across solutions from Avaya and other select vendors, ensuring improved call quality, service reliability and proactive issue resolution. With a brand new tablet-friendly user interface and native iOS App, Prognosis First Responder, voice administrators are empowered to manage voice quality whether in the office or on the move. 

“With Prognosis VoIP Monitor 4 we have taken the best of our existing products, embraced state of the art technologies and created world-class multi-vendor voice quality monitoring,” said Mark Brayan, CEO, Integrated Research, in a statement. "Avaya compliance testing validates the compatibility of IR’s performance management software and means customers can be assured of Prognosis VoIP Monitor’s interoperability with their Avaya environment.”

Prognosis ensures PBXs are performing well through detailed and summary information of availability and activity, including SIP responses and active and attempted inbound and outbound calls. Diagnostic information is available in real-time or historically for troubleshooting and capacity planning. Details of status, performance and configuration information for a wide selection of PBX attached devices update in real-time, enabling rapid troubleshooting and visual confirmation of any system changes.

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Edited by Amanda Ciccatelli

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