TantaComm Unveils Centralize Consolidation Platform for Call Recording and Quality Monitoring
TantaComm, a provider of compliance recording and quality management solutions for business process outsourcers, has recently introduced its Centralize product for broad distribution.
Officials said the newly announced solution provides customers with the ability to aggregate call recordings from multiple call center operations and platforms into a centralized location for streamlined quality monitoring, consolidated data analysis and long-term retention.
Centralize offers efficient media format conversion processes facilitate aggregation of call recordings regardless of call recording platforms. It also provides centralized and secure cloud solution for aggregation and long-term retention of customer interactions.
"We understand that in many circumstances, organizations are managing internal and/or outsourced call center operations across varied call recording platforms and quality monitoring processes," stated Ruben Moffett, chief operating officer, in a statement. "Centralize is a solution to help standardize these disparate operations into a singular platform facilitating economies of scale and consistency."
A variety of customers have used Centralize in different configurations. But because of growing industry demands, TantaComm has now standardized these configurations and enhanced functionality to facilitate a formal product launch and on-going evolution.
Centralize also has the ability to be implemented as a stand-alone product or seamlessly integrated with the TantaComm IQ product suite, which includes Capture, Protect and Evaluate for easy implementation and administration.
TantaComm boasts an 18-year history of success in minimizing risk, enhancing the customer experience, improving quality performance and streamlining service delivery and administration. It has served many of the world's largest BPOs with implementations on every continent.
Capture was launched earlier this year to maximize operational efficiency at business process outsourcing companies. Capture is an evolution of the company’s call recording software as well as operational workflows and business intelligence applications slated for release throughout 2012 and into 2013. It is part of the company’s IQ product suite.Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO. Follow us on Twitter.
Edited by Rachel Ramsey