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Hollywood Feed Future Proofs Expansion with Voxware's Voice Management Suite

August 23, 2012

By Mini Swamy, Call Recording World Contributor

What do all retailers aim for? Small or big, all of them want to excel at customer service, increase employee satisfaction and boost operational productivity. Hollywood Feed, a source of natural and holistic pet food and ancillary services, looking to expand in the near future, was no exception.

 Hollywood Feed, the Memphis-based chain, has grown from 10 Memphis stores just two years ago to 19 stores, and is expected to deploy Voxware's cloud voice management suite to significantly improve product fulfillment processes without having to invest in costly IT infrastructure.

"As we look to expand our number of stores, we require a solution that can increase the speed and accuracy of our operations, as well as fit within our budget," said Shawn McGhee, president of Hollywood Feed.

On evaluating other voice vendors, the company concluded that Voxware offered the most intuitive software package with its hands-free voice solution. The solution was easy to implement and use, and afforded the flexibility that Hollywood Feed was looking for.

"We are excited to have Hollywood Feed join the Voxware family of customers. Our newest cloud offering equips them with the tools they need to more easily and cost-effectively achieve better results and grow their business," said Keith Phillips, president and CEO at Voxware.

In addition, Voxware's voice solutions reportedly responded well to changes in technology and processes, helped customers cut cost and enhanced brand loyalty. At no point was there a disruption in operations.

It also adequately handled peak loads, improved accuracy of product picking and delivery and capped by Voxware's reputation for quality. Hollywood Feed didn't have any hesitation in making its choice. Software, hardware, support, services, upgrades – Voxware offered it all.

By moving to Voxware's high-quality voice solution, McGhee was confident that Hollywood Feed would see substantial increases in efficiency as it moved away from manual, paper-based processes to the cloud-based solutions.

A provider of voice solutions, Voxware announced that its WMS Adapter for SAP satisfies requirements for full SAP WM-LSR certification. The SAP Adapter enables easy integration with SAP solutions, helping SAP customers enhance the productivity and accuracy of their warehouse operations.


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Edited by Braden Becker

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