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Teleperformance Recognized for Customer Management Contact Center BPO

February 08, 2012

By Anil Sharma, TMCnet Contributor

Teleperformance (News - Alert), one of the largest global providers of customer experience management outsourced services, has been recognized as a leader byGartner, Inc., in the 2011 Magic Quadrant for Customer Management Contact Center BPO.

Gartner (News - Alert), a world renowned independent industry analyst firm, assessed 16 globally recognized companies including Teleperformance, using 15 evaluation criteria to measure each provider’s ability to execute and completeness of vision.

The study description is summarized as follows: Gartner's 2011 Magic Quadrant for customer management contact center business process outsourcing services evaluates a vibrant provider landscape that is fast-changing due to evolving market conditions, customer needs and technology, in a volatile global economy.

 “We are humbled by the amount of industry recognition we receive and we thank Gartner for recognizing Teleperformance as a leader in this report. I would encourage viewers of this announcement to see the full findings of the report on the link provided as we would prefer to have the research speak for itself,” said Daniel Julien, chairman and CEO of Teleperformance, in a statement.

“I thank all of our Teleperformance people everywhere because your performance and commitment is what makes us the largest and most successful provider for our clients all over the world - we are proud of all of you and we thank our clients for your great trust and faith in us,” said Julien.TMCnet in August reported that Teleperformance has been named as a recipient of the 2010 Communications Solutions Product of the Year Award by TMC.

It was revealed by TMC (News - Alert) officials that the Communications Solutions Product of the Year Award is given in recognition of the vision, leadership, and thoroughness exhibited by a company.

For the award the recipients were selected among the most innovative products and services introduced in the market from March 2010 through to March 2011.


Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Juliana Kenny

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