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Feature Articles


Firespotter Labs recently launched a version of its online conference calling solution, UberConference, designed specifically for enterprise customers and large organizations. Appropriately named UberConference Business, this upgraded solution features all the perks of UberConference Pro as well as admin tools and management features, in addition to dedicated support.



Increasingly, businesses are beginning to rely on Managed Service Providers (MSPs) to ensure enhanced performance of IT infrastructure and services and Damovo, a worldwide integrator of technology and service-based solutions, is no exception.



Desktop analytics is an emerging technology that is fast gaining acceptance as an essential element in efficient workforce optimization. Coordinated Systems Inc. a provider of workforce optimization (WFO), call recording and quality monitoring solutions for contact centers, has introduced this desktop analytics feature to its Virtual Observer WFO suite. The new functionality, according to the company, will enable its clients capture and analyze user activity at the desktop level, which in turn will help them to implement the best practices across the workforce.



Integrated Research), a developer and distributor of performance monitoring and diagnostics software for business-critical IT infrastructure, recently incorporated Prognosis VoIP Monitor with integrated voice quality monitoring for Microsoft Lync and Cisco Unified Communications Manager, in addition to continued Avaya voice quality management.



Most challenges for telecom service companies are how to participate in an evolving market and ensuring profitability sufficient to run their business operations to their full potential. Vadacom and TranscribeMe have become partners to communicate freely, and then to share, analyze and search that valuable audio content.



In an effort to bring customer interaction intelligence into the workforce optimization (WFO) process to significantly enhance agent performance, scheduling as well as customer service, UTOPY - a provider of voice of the customer and performance optimization solutions powered by customer interaction analytics - has unveiled a complete contact center WFO suite powered by customer interaction analytics.



Shortly after launching a retail website, Voip-Pal announced that it now has a patent pending on its Lawful Intercept technology.



Cloud-based voice services company Natterbox has apparently been experiencing a boost in business lately, partly due to a recent deal signed with Orange Business Services, a global integrator of communications solutions for multinational corporations. The deal has Natterbox providing its mobile call recording services to Orange B2B customers.





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