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August 06, 2008

CRM Suite Add-On, Power2Assets, Launched by Customer FX



By David Sims
TMCnet Contributing Editor


Customer FX Corporation today announced the release of Power2Assets for Sage SalesLogix, which “streamlines management of both digital and physical assets all within the SalesLogix CRM suite,” according to Customer FX officials.
 
“If you deal with assets in SalesLogix, you need this,” says Brianna Tinjum, Channel Partner (News - Alert) Manager for Customer FX and winner of the First Coffee Name of the Week Award. “It allows you to create activities and history for assets, add attached files to assets, associate tickets (and ticket parts), contracts, RMAs, defects, even contact’s with roles for the asset.”
 
Features for Power2Assets include the ability to create and work with asset groups, schedule phone calls, meetings, to-dos for assets and track history of an asset.
 
Last month, South Africa’s Professional Provident Society Investments implemented Softline Enterprise’s CRM product SalesLogix, using iSquared to implement the product.

Ashley Ellington, managing director of Softline Enterprise, says SalesLogix’s customization and configuration capability allow it to be “easily tailored to meet the needs of a business more rapidly than any other CRM product.”
 
James Beaumont, chief executive officer of iSquared, characterized PPSI as “clear and focused in its business objectives, from the start.”

PPSI caters for the investment requirements of 185,000 members of the Professional Provident Society of South Africa by providing investment, savings and retirement products.

PPSI Chief Executive Officer Nick Battersby says that what prompted the implementation of SalesLogix was his previous experience with this product. “I was tasked with implementing SalesLogix at the organization I worked at previously,” he said.

Also in June, Customer FX Corporation announced the release of Power2Survey for Sage SalesLogix. The product enables code-less creation of surveys for use in CRM suite Sage SalesLogix.
 
Features and benefits include the fact that account representatives can have a scripted set of questions. The product can be used to collect detailed and planned information about campaigns, account needs & assessment and customer satisfaction surveys. The product allows for market research and capturing demographic data.
 
It lets an administrator create surveys without programming and has a survey screen built at runtime based on data provided by administrator. Users can be “up and running with a new survey in less than an hour,” Tinjum said.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies, brought to you by Voice Print International (News - Alert).
David Sims is a contributing editor for TMCnet. To read more of David�s articles, please visit his columnistpage. He also blogs for TMCnet here.

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