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April 15, 2008

CRM, ERP for Higher Ed Vendor Jenzabar Picked by BYU--daho



By David Sims
TMCnet Contributing Editor


Jenzabar, a vendor of software for higher education, has announced that Brigham Young University–Idaho has selected Jenzabar's Total Campus Management product, including Jenzabar CX, Jenzabar's Internet Campus Solution (JICS) and the Jenzabar Non-Traditional System (Jenzabar NTS (News - Alert)). The school chose Jenzabar CX for its flexibility and movement to an open architecture.

 
Prior to the purchase of Jenzabar's Total Campus Management products, BYU–Idaho was  running on a homegrown system and saw a need to continue expanding the school's technology infrastructure to an enterprise resource planning (ERP) product that could provide greater efficiency and would be extensible to an open system. In addition, the university was looking for some additional functionality.
 
In choosing an ERP vendor, BYU–Idaho was "impressed that Jenzabar was moving Jenzabar CX to a more open architecture, which would allow them to integrate other vendor products with Jenzabar in a Service Oriented Architecture," according to Jenzabar officials.
 
The Jenzabar CX ERP system is offered on a UNIX platform with a Java-based interface. The product allows administrative and academic staff to access, update, store, and report on data through a common database and a suite of modules.
 
The portal will provide Brigham Young University–Idaho with a single point of access to a number of communications, Web services, community building, and e-learning applications.
 
"One of our most important goals in looking for a technology provider was to enter into a partnership that is directed at meeting our individual institutional challenges," says Spalding Jugganaikloo, Chief Technology Officer at Brigham Young University–Idaho and a guy who never has to spell his name over the phone.
 
Last week Jenzabar announced that the futurist speaker known as "the Dean of Futurists" will discuss — what else? —  the future of technology at the Jenzabar Annual Meeting, May 28-31, 2008, in Nashville.
 
Thomas Frey, author, IBM (News - Alert) engineer, and executive director of the Da Vinci Institute, will address Jenzabar users on the topic of using innovative technology.
 
JAM is a forum for "exchanging ideas and information, making connections with the Jenzabar team, and networking with colleagues from across the nation and around the globe," Jenzabar officials say.
 
The annual conference offers more than 350 sessions designed to help Jenzabar client institutions make the most of their partnership with the technology provider, plus a pre-conference program that includes in-depth training and the JAM Executive Program for presidents and cabinet-level executives.
 
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
 

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Implementing a First Contact Resolution Program in the Contact Center brought to you by Enkata.

 

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