Parallels has announced that Cobweb, a vendor of hosting services in Europe, will be the first service provider to use Parallels Automation with hosted Microsoft (News - Alert) Dynamics CRM 4.0.

 

Cobweb has purchased the Parallels Automation solution to automate the delivery of several new hosting offerings and service bundles.

 

Parallels Automation for Dynamics CRM allows service providers to go to market quickly by providing a back-office infrastructure for online ordering, service plan management, billing and payments, and more.

 

Using a single login, service providers can sell offerings that include multiple services such as hosted Microsoft Exchange, hosted Windows SharePoint Services and hosted Microsoft Dynamics CRM.

 

Serguei Beloussov, CEO of Parallels, said this deployment "demonstrates how Parallels Open Platform is helping service providers with business applications using the software-as-a-service delivery model."

 

Using Parallels Automation, Cobweb can "create and manage a wide variety of unique hosted service bundles using Microsoft Exchange, Windows SharePoint Services, Microsoft Dynamics CRM, ZANTAZ (News - Alert) Email Archiving and shared Web hosting," said Dan Germain, chief technical officer of Cobweb.

 

Parallels Automation for Dynamics CRM includes pre-defined deployments, installation services and marketing support for service providers to deploy hosted Microsoft Dynamics CRM.

 

Last month Parallels announced that its Parallels Automation data center product supports Microsoft Dynamics CRM 4.0.

 

Parallels Automation provides what company officials call "a complete back-office infrastructure, so service providers can go to market and incorporate CRM into their service offerings."

 

Service providers that already sell hosted Microsoft Exchange can use Parallels Automation to up-sell customers to Microsoft Dynamics CRM.

 

"Parallels Automation for Dynamics CRM allows service providers to offer businesses an alternative to in-house CRM products," claims Serguei Beloussov.