CRM vendor Dovarri has announced that Microsoft's (News - Alert) principal Windows SharePoint Services expert, Errin O'Connor, has endorsed Dovarri's CRM software. O'Connor, Founder and CEO of EPC Group, literally wrote the SharePoint manual for Microsoft (Windows SharePoint Services 3.0 Inside Out, Errin O'Connor, Microsoft Press 2008).

 

O'Connor sells custom products built on SharePoint. He has executed more than 60 deployments, including a number of Fortune 500 companies. His company partners with Dovarri, with O'Connor assisting in the rollout of SharePoint-based Orizon, Dovarri's CRM software.

 

"SharePoint is the most powerful platform available, and Dovarri is the first company to take full advantage of all of its capabilities," said O'Connor. "We are frequently asked by our clients to recommend a good CRM, and until now, we haven't had an answer. Now we do -- it's Dovarri Orizon."

 

"We chose SharePoint for the same reasons these Fortune 500 companies are choosing it -- it delivers flexibility and power," added Geary Broadnax, Dovarri President and CEO.

 

EPC Group consults with companies for document management and staff collaboration. The firm designs, implements and manages SharePoint products for organizations. EPC Group has implemented some of the world's largest SharePoint deployments. Several long-term clients include Microsoft, Dell (News - Alert), HP, ExxonMobil and Boeing.

 

Earlier this month Dovarri announced what the Dovarri officials are calling "a major expansion" into the European market via a signed agreement to resell its Customer Relations Management (CRM) software through London-based sales training and support provider Winning By Design.

 

Dovarri focuses on the small and medium-sized business sectors. It differentiates between CRM and SFA by saying "CRM software develops stronger customer relationships by identifying and managing customers' needs, SFA regulates the sales cycle by automating sales tasks, managing customer interactions, and analyzing sales forecasts and performance."

 

Winning By Design works with intact sales operations to improve sales skills and effectiveness, "using real data about prospects and customers," company officials say. Their programs range from specific skills development to executive management.

 

"This agreement gives Dovarri a major foothold in the European market," Dovarri President and CEO Geary Broadnax said. "It's gratifying that one of our own clients perceives that the European market is ready for us, and recognizes a tremendous money-making opportunity for us all."

 

Dovarri 7.0 Orizon is Web-based CRM and SFA software, and according to company officials, "80 percent of the program can be learned within an hour."