) Corporation's Interact offering has further enhanced its reputation for integrating numerous streams of communication into a single interface and has been certified by The AppExchange—the on-demand marketplace supported by Salesforce.com (News
Working in realtime, the interface is accessible through a desktop application and allows users to conduct searches across all connected databases.
Now, Salesforce.com users will be able to access a complete customer communication infrastructure for all their customer interactions and data.
Other features of the new software, which currently has no competitive parallel in the market, include acknowledging incoming telephone calls, searching for information on the caller across all databases, identifying the caller and displaying their customer record on Salesforce.com, and finally creating an activity record for future use.
Rick Chapman, Netelligent’s Vice President of Product Development commented, “This is a huge business opportunity for Salesforce.com users. Salesforce.com leads the market for on-demand customer relationship management. With Interact, companies can take this powerful tool and go even further to strengthen their connection with the customer.”
The Interact software is not restricted to integrations with Salesforce.com and can be used with Active Directory, MS Outlook, and SQL.
Along with the new Interact software, Netelligent and Cisco (News
), an IP
telephony market leader, will be providing a range of solutions and services such as IP telephony, IP video conferencing, unified messaging, call center solutions and voice over IP
to create business and operational value for their clients.
Calvin Azuri is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page .
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