OAISYS Strengthens Position as Call Recording Solutions Provider

Managing relationships with customers and clients is a critical task for industrial sales organizations. The value of knowledge management and customer relationship management is well recognized by many leading companies. There is a major change in the way companies organize themselves as firms switch from product-based to customer-based structures.

OAISYS announced today that it is now offering a 60-day money-back satisfaction guarantee to eligible buyers of its award-winning Talkument and Tracer call recording and interaction management solutions.

Talkument and Tracer are compatible with leading IP business communications systems, including those from Avaya, Mitel (News - Alert), ShoreTel, Toshiba and others. The announcement is an extension of the OAISYS SureDeal Services program which encompasses all of the various pre-sales support services OAISYS (News - Alert) provides to customers and resellers.

These services include product demonstrations custom-tailored to meet specific business needs along with comprehensive and accurate solution configuration based on a customer's unique technology environment, recording needs and operational requirements.

The new SureDeal Satisfaction Guarantee supports OAISYS' industry-leading reputation for delivering the most reliable, simple-to-buy and cost-effective call recording and interaction management solutions on the market, paired with highly innovative and dependable pre- and post-sales support programs.

Brian Spencer (News - Alert), president of OAISYS said that when the new customers evaluate OAISYS Talkument and Tracer solutions based on their unique criteria, such as ease-of-use, affordability, customizability, and feature functionality, they'll see that OAISYS is the best choice to meet their call recording and contact center management needs.

He added that in today's challenging economic environment, the OAISYS SureDeal Satisfaction Guarantee gives businesses an extra assurance and the confidence to the customers that they are making the right purchasing decision.

OAISYS will provide a 60-day money-back guarantee, effective from the date of installation. If OAISYS can't resolve a performance issue within 60 days, customers can return the system for a refund.

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