VPI to Introduce New VPI CAPTURE ESSENTIAL

Organizations can have a call recording solution that is both affordable and feature-rich - not rich meaning the only ones who can buy them. Companies no longer have to settle for those that provide rudimentary recording and storage capabilities, meet only the most basic security standards, offer few, if any, search or reporting tools and ultimately require total forklift upgrades.

 

And with the economy about to turn around at the same time your enterprise is stressing high quality service to retain valuable customers, it pays to have a recording tool that not only delivers clear recordings but which can work with other products, like analytics. Enterprises can be ‘penny-wise, but pound-foolish’.

 

Voice Print International is rolling out next week precisely that blend of right-priced features, including easy installation in its new recording solution VPI CAPTURE ESSENTIAL. Its key features include Web browser-based access and administration and automated variable retention down to the channel level, which lets users set rules to define what types of recordings are retained and for what period of time. Users can utilize interactive, drill-through ‘Heat Maps’ for easy identification of trends and high-value calls and personalized Web dashboards with the choice of several built-in reports.

 

VIP CAPTURE ESSENTIAL supports VoIP, digital and analog communications. It has certified and compliant-tested integrations with all major platforms such as Avaya, Cisco (News - Alert), and Mitel. The solution provides secure, end-to-end and AES 256 file encryption, file watermarking to ensure file authenticity and detailed audit trail reporting of user activities. It is also PCI-DSS compliant and provides LDAP/Active Directory Support for authentication credentials and streamlined user administration.

 

There is migratability to other VPI products: VPI CAPTURE or VPI CAPTURE PRO, VPI’s analytics-enhanced call recording solutions. Users can add additional mix-and-match modules within the VPI EMPOWER suite, which it is built on including screen recording, quality evaluation, performance management and eCoaching at any time.

 

 “We understand that for many organizations, recording calls is absolutely essential for compliance and protection from liability issues,” said Mike Mercadante, vice president of product management and CTO at VPI, in a statement. “Unfortunately, due to tight budget constraints, some companies are investing in very basic, stripped down call recording systems and, consequently, are being forced to compromise on reliability, security and ease of use.

 

“We knew we could offer a much better, more affordable product that would provide our customers with everything they need out-of-the-box and nothing they don’t – the same degree of advanced security and robust reliability for which VPI solutions have built such a solid reputation, along with the sophisticated functionality essential for optimum efficiency and performance,” Mercadante said.