Callrex Computer Recording Version 3.9 Released

Supplier of the multi award winning Callrex portfolio of IP call recording and contact center optimization offerings, Telrex (News - Alert), recently announced the launch of the latest version 3.9 of its Callrex Computer Recording solution. This software is a scalable and desktop based database management solution assisting enterprises to record desktop pictures and videos to get a complete birds-eye view of employee-customer dealings. These full fledged videos accompanied with live audio, helps companies get a comprehensive view of customer interfaces, thereby letting them zero in on positive or negative customer interactions and specific areas for improvement.

The success of a call center depends on optimal call management times and employee performance improvements. Companies have traditionally made use of computer recordings to study extensively the quality of call management and the avenues for improving employee productivity. Smoother business processes and data entry systems can immensely help towards this cause. With this software, call center administrators can pin point areas where employees may need to be further sensitized or trained or understand which units need to be brushed up a bit considering the employee’s computer usage.

The evaluation happens online and without any lead time; as such managers can get invaluable information about the efficacy of business processes. The software also allows the entire customer communication (both the desktop video and the accompanying telephone conversation) to be emailed across as an attached, for storing as CRM data or for the benefit of other business processes for evaluating productivity.

President of Telrex, Robert Kapela (News - Alert) said, “CallRex Computer Recording software empowers companies to capture complete customer interactions, enhance employee productivity, and provide an audit trail for increased customer satisfaction and security. With desktop monitoring software, companies can streamline their business processes, resulting in improved customer service and increased employee productivity, and impact their bottom line.”

The latest version of Callrex Computer Recording brings on board exciting features like full-motion video recording for both voice and data, instant and online evaluation of employee workstations, and recording screenshots of employee desktops at preset intervals throughout the working day and so on. The software is available now and is being distributed through a cost effective subscription based licensing model. The subscription also includes Telrex’s suite of managed services and right to receive periodic product upgrades as long as the subscription contract is active.