Top Quality Services Offer From Call Centers India Inc.

Call Centers India Inc. (CCI (News - Alert)) provides a combination of quality and services which is helping it to grow even during these difficult economic times. CCI is a call center service provider with customer care support, technical support help desk and back office support.

 

Headquartered in Seattle, Washington, CCI has Operations based in Noida, India. This wholly owned subsidiary of U.S Corporation uses CISCO technology platform. The services of CCI meet high standards of quality. The company also monitors the standards and policies of its professionals at the facility to ensure they keep up with changing conditions.

 

Call Centers India Inc. provides 100 percent IP based Network Services and is equipped with end to end CISCO based IP Network. The latest technology for Voice Mail, IVR, Predictive Dialing and Call Monitoring Solutions are present at the call center. In order to provide services of the highest quality, CCI has 3 levels of redundancy for its technology and infrastructure. It is possible to make calls and receive calls from over 30 Countries at CCI. Detailed data about talk time, average time to answer, hold times, wait time, answer times and call wrap times are also included in the reports.

 

Call Centers India strives to offer top Quality Services to its clients through processes such as Quality Evaluation of the Agents, Live Monitoring, 100 percent Call Recording, Daily Agent Feedback, Enhanced Reporting Capabilities and Market Testing Capabilities. The Inbound Call Center Services consist of order processing, customer service, support lines and call overflow handling. The Outbound Services include verification calls, collections, lead generation and sales support.

 

Call Centers India ensures a value-added proactive approach to problem solving and keeps evaluating procedures and processes continuously to improve them. CCI also offers online research services which include website mystery shopping and data collection from sites. Chat services such as SMS chat and email services are also provided to a variety of clients.