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Call Recording FEATURED ARTICLE

NICE Gives Los Angeles Communications Systems New Recording Options

November 17, 2016

While for many, call recording is generally limited to the kind of thing that takes place on phone calls, it can also be expanded to most any Internet protocol (IP) based voice transmission, and that includes IP radio. Los Angeles County's new Regional Interoperable Communications System (LA-RICS) is about to get a shot of call recording thanks to NICE.

The LA-RICS P25 Land Mobile Radio (LMR) system, built around technology that's compliant with P25 principles, is geared toward providing communications for 34,000 public safety personnel in the county, which helps drive better safety efforts in Los Angeles County altogether. Given those numbers—along with the different classifications that comprise these numbers like 50 law enforcement agencies, 31 fire departments, and various emergency medical service (EMS), transportation and education arms—it's clear that a high-density solution is required to keep all these people connected.

With NICE's IP radio recording system, public safety officials can natively record all P25 radio transmissions going through the regional network, which can be subsequently archived, searched, and replayed as needed.

NICE's executive vice president for vertical markets, Christopher Wooten, commented “Real-time interoperable communications are the cornerstone of this project, but these large volumes of IP communications will also need to be captured and reconstructed to evaluate every-day events and especially large-scale multi-jurisdictional incidents. When it comes to addressing this critical need for a regional radio network of the size and scope of LA-RICS, no one is better equipped than NICE. We’re honored to be a part of this very important project.”

While for many, call recording is a valuable tool that can prevent lawsuits and augment training—and potentially may even run a company afoul of the law to either use it or not use it depending on circumstances—for public safety operations, call recording is a vital point. Not only is it the potential tool that may save a life—playing back a recording of an address given or information given about the scene of an incident may change how responders address the matter—but it can also be a help to future training operations and similar matters. For NICE to offer a means to readily record that content could mean the difference between life and death in some cases.

A better emergency response system helps all concerned, and NICE's recording tools should indeed make Los Angeles County's system better for it. While it can't be easy to address that many users from one platform, there's no doubt that the system that can do so is the best one for the job.




Edited by Stefania Viscusi

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