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Yeastar's S-Series VoIP PBX Offers New Tools to Stop Annoying Calls

November 16, 2016

Everyone's familiar with nuisance calls. Whether it's a new IRS scam featuring suspiciously-accented individuals or the latest robocall from Cardholder Services, nuisance calls show up often at the worst times and interject themselves into an otherwise productive day. Stopping these calls in their tracks would be a wonderful new addition to many people's day, and thanks to new tools on Yeastar's S-Series VoIP PBX system, several new options are on hand.

Updates include a blacklist and whitelist feature to help ensure that the calls people want, or don't want, are allowed or blocked as the names suggest. With the blacklist, users need only add a specific phone number to said list, and instead of going through, any calls from that number will hear an outgoing voice message which says “The number you have dialed is not in service. Please check the number and try again.” There's also an outgoing blacklist, which is great for those who do a lot of outbound telemarketing, as it becomes impossible to dial blacklisted numbers.

If it becomes clear that several calls are emerging from certain number segments, it's possible to block off all the calls that come from that same segment with wildcard options. For instance, if many calls seem to be coming from a set of numbers with a four-digit pattern that often starts with “59,” it's possible to add the phrase “59XX” to the blacklist and block everything from “5900” to “5999.”

Some here might wonder what happens if that list is blocked, but there's a caller from a different area code that has a 59 in a four-digit combination. The Yeastar system also has a whitelist where specific numbers are added and allowed to go through untouched, even if these would qualify under the blacklist's blocking terms.

Perhaps best of all, the S-Series VoIP PBX system boasts an automatic call recording system that saves conversations of fraud-related calls, making it potentially very useful for authorities in finding criminals.

Some might wonder about the impact of a one-party versus two-party consent system, and whether these recordings would actually be that useful under a two-party consent system. That's the kind of thing an attorney might best be consulted about, but even leaving aside the call recording capability, this is still a valuable development. Being able to shut down a number from calling can be a big help in losing the more persistent calls—there are reports that say answering only encourages the problem as it proves there's an active target at that number—and being able to prevent conflicts with a whitelist is even better.

No matter how it's used, those who face large numbers of nuisance calls should find value with Yeastar's new release, and ultimately, yield a more productive day by dealing with fewer problems.




Edited by Alicia Young

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