TeleWare's Fixed-Call Recording Finds Success with Microsoft Azure
It seems like everyone wants to get in on Microsoft’s action these days. The latest company to throw its hat into the ring is TeleWare. At midnight on Nov. 1, the company achieved a major milestone in the industry by successfully migrating its TeleWare Hosted Service fixed-line call recording functions completely onto Microsoft’s Azure cloud platform and data centers.
This was made possible after TeleWare made the world’s first call completely routed, recorded and analyzed through Azure on Sept. 13. In order to accomplish this feat, the company went through a long testing process to make sure that nothing would be disrupted as a result of the migration. TeleWare wanted to ensure that reliability of service stayed the same, if not better, than its current solutions. The main reason is because it’s dealing with phones; unlike with Internet, if there’s a brief loss of connection with a phone, it’s noticeable because the call immediately drops. No one liked dropped calls, so this would’ve been a major problem for TeleWare.
In order to avoid this problem, TeleWare worked with service providers to ensure a strong, reliable connection. Clearly, the company’s testing proved to be a success, and it is now successfully using Microsoft’s Azure cloud platform and data centers.
Rob Corrigill, Chief Technology Officer, TeleWare said, “We have been through a steep learning curve to get to this point and there was a widely-held belief that it wouldn’t be possible at this stage of the cloud’s development. From March to October we’ve gone from an idea to reality and are proud to be driving the industry one more step forward.
The fact that the TeleWare Hosted Solution was able to successfully migrate with Microsoft Azure without any disruption to customers’ normal service is a big deal. Now, calls will be routed through the TeleWare London data center and then directed onto the Microsoft Azure cloud for recording. Then, all fixed-line call recordings will be passed back into the TeleWare data centers for safe keeping. This is a much easier, simpler solution, and TeleWare is lucky to be the first one to do it.
Steve Haworth, CEO TeleWare said, “TeleWare has always been known as an innovative company that is pushing the boundaries of the industry. TeleWare was built on our fixed-line recording products and it’s fitting that this is the first product that is completely migrated onto the cloud. Earlier this year we achieved a world-first call routed, recorded and analysed through Azure and that has paved the way for this momentous achievement. However, we won’t be resting on our laurels and will swiftly be seeking out the next innovations and breakthroughs.”
Using the cloud is one of the best options available for this type of service because the system has the ability to flex and scale to meet companies’ needs instantly and respond to periods of high demand immediately—after all, it’s all about not disrupting the customers’ lives or businesses. This solution also provides simple and fast access to upgrades and maintenance.
Corrigill continued, “Migrating onto the cloud will enable TeleWare to offer a service to customers which is scalable and will flex with their demands on a minute-by-minute basis. It also gives us the ability to leverage the full potential of the cloud. Above and beyond flexibility and other cloud benefits, both TeleWare and our customers will be able to take advantage of tools such as machine learning, Power BI, Streaming Analytics and, of course, our customer experience analytics.”
Based on what Corrigill has to say, it sounds like TeleWare isn’t the only winner in this situation.
Edited by Stefania Viscusi