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VirtualTone Partners with IT Fire

September 13, 2016

VirtualTone,  a Houston-based VoIP and video communications company providing complete solutions for small-to-medium sized businesses (SMB) including phone systems that can support anywhere from one to 200 users,  has put a Gold Agent program in place to enable VirtualTone to partner with local IT firms to deliver hands-on services. This makes it possible to provide the client with an affordable, cloud-based solution along with the opportunity for increased revenue. Partaking in the Gold Agent program is a great way for IT companies to advance their businesses and the latest company to take advantage of this partner program is IT Fire.

IT Fire, also based in Houston, provides IT support such as technical helpdesk support, computer support and consulting to SMBs.  Their objective is to eliminate IT issues before they can cause expensive downtime, which can often be detrimental to a company.

Meanwhile, VirtualTone is unique in that your company’s phone system will be hosted on a private switch dedicated strictly to your account, rather than being hosted on a cluttered server with thousands of other clients. This facilitates processes for companies and increases employee productivity, results in cost reduction and enables streamlined communication capabilities. As an added bonus, VirtualTone integrates easily with ConnectWise, Agency Matrix and many other CRM software packages for call detail reporting, call center queue monitoring, call recording, voicemail, etc. All of this helps prevent downtime and keeps things running smoothly, thus furthering IT Fire’s goal.

By partnering with VirtualTone, IT Fire will now have access to the advantages of using cloud technology in their communication and IT infrastructure. One of the perks of VirtualTone’s program is that it provides companies the opportunity to present a complete solution to their clients using the latest technology. On the same note, one of the reasons IT Fire, like other partners of VirtualTone, enjoys the program so much is because they are allowed full control of the administrative interface of VirtualTone services.

Brian Walker, owner and founder of IT Fire Control LLC states, “I was first a partner of VirtualTone and then a client. When I saw the quality of customer service, along with the integrity and commitment from Jay Gubert, Vice President of VirtualTone, I knew I wanted to be part of their program. This relationship with VirtualTone provides additional sources of revenue for IT Fire Control LLC and allows me to offer new services to our clients. We love it.”  

IT Fire’s motto is, “Your success is our success, and as you grow, we grow.” With this partnership, it looks like they’re preparing to help customers as much as possible by using VirtualTone’s solutions. That said, it looks like there will be quite a bit of growth in the future.

 




Edited by Stefania Viscusi

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