Call Recording Week in Review: Dubber, SIP Print, OrecX
Welcome to the latest version of Call Recording Week in Review where we highlight all the biggest headlines from this past week in the Call Recording space.
This week, Access4 announced it chose Dubber to provide its cloud call recording service for its offering in Australia. This market, like others, is ripe for change and improving drastically thanks to the help of hosted communications.
In similar news, Digital South Communications said it chose SIP Print as a partner for its cloud call recording.
Owner Brett Shadrick detailed the company’s decision to step up its offerings to meet client needs and how SIP Print delivered the best solution for their requirements.
Shadrick noted that SIP Print’s offering is “ahead of the competition” and from the beginning of the partnership enjoyed the transparent communications and clear road map they were provided for the partnership.
OrecX, an open source call recording application for call centers, enterprises and communication service providers made headlines this week with the announcement that it can now offer users a way to have secure recordings by providing a reliable replicating platform.
This is possible by making high availability clustering for its call recording using Linux High Availability /DRBD. It will mean customers can, “duplicate the hard drives in real-time between two Linux servers connected back to back via dedicated Ethernet connections with DRBD.”
A further explanation of why this is important was also reported:
“This type of failover support will provide a built-in protection system that will automatically switch the recording from the active server to the standby server if there is a problem through the Linux high availability mechanisms.”
“This adds an extra layer of protection for service providers whose clients rely on them to capture their customer interactions for compliance, dispute resolution and customer service purposes,” said Bruno Haas, CTO at OrecX.
That’s all for this week. Be sure to check back for all the latest in Call Recording news as it happens. Until next week…