OrecX Adopts Linux High Availability/ DRBD Clustering
Distributed Replicated Block Device (DRBD) is a Linux-based software component which simplifies the process of replacing shared storage systems by networked mirroring. It makes it possible to have a greater level of consistency of data and maintain it in multiple systems and networks, which also ensures high availability (HA) for Linux applications. Making high availability clustering for its call recording using Linux High Availability /DRBD, OrecX will allow users to secure recordings by providing a reliable replicating platform
OrecX is an open source call recording application for call centers, enterprises and communication service providers. Its customers rely on the recordings to be available at all times to improve operations in the organization as well as meet regulatory compliances and protect against legal actions.
According to the company, OrecX users will be able to duplicate the hard drives in real-time between two Linux servers connected back to back via dedicated Ethernet connections with DRBD. This type of failover support will provide a built-in protection system that will automatically switch the recording from the active server to the standby server if there is a problem through the Linux high availability mechanisms.
Bruno Haas, CTO of OrecX, said, “This adds an extra layer of protection for service providers whose clients rely on them to capture their customer interactions for compliance, dispute resolution and customer service purposes.”
The Oreka GPL is a free, VoIP-ready, open source voice recorder, which can capture and retrieve calls via a browser-based interface. It has a modular and cross-platform system to record and retrieve audio streams currently supporting VoIP and sound device based capture. The metadata from the recordings can be stored in a database with a web-based retrieval of the recorded session.
Once it is deployed, it can capture every call that your staff makes or receives with screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, call tagging, audit trail, call exporting, auto-delete and more features.
The stored recording can be searched, categorized and found based on time or date of call, incoming phone number, outgoing phone number, agent extension, timestamp, recording duration, direction, remote party, local party or other customer requirements.
The Oreka GPL open source call recording project was primarily developed by OrecX. It currently has millions of users in more than 184 countries around the world. Using an open, scalable and extensible design has allowed call centers, VoIP communication providers, large enterprises and small business to integrate call recording features at a fraction of the cost of propriety-based closed-end solutions, and without the complexity that goes along with it.
Edited by Alicia Young