Call Recording Week in Review: Digium, CallCabinet, SIP Print
Welcome to the latest edition of Call Recording Week in Review where we detail the top news making headlines in the industry from this past week.
Big news this week from Digium about its new IP Phones and the power included with them thanks to leveraging Asterisk and Switchvox. Not only do users get more options and flexibility, but they also have the freedom that comes with not having propriety systems.
The new IP phones, the D65, D62 and D60 come with large color displays and integrated applications like interactive voicemail, visual call parking, one-touch call recording and presence management.
“Digium phones are the only phones tightly integrated with Asterisk and Asterisk-based phone systems, including Digium's Switchvox. No other phones on the market offer their advanced feature set,” said Malcolm Davenport, Digium senior product manager.
Speaking of new features, ConnectLeader announced this week that it has improved its Click Dialer offering which includes new calling features.
The click-to-call system, which is embedded within Microsoft Dynamics, Salesforce.com, NetSuite CRM and some of the other leading CRM solutions in the marketplace, makes it easy for sales agents to place 30 percent more calls when compared to manual dialing. Some of the newest features include remote coaching, call recording/grading and international dialing.
Also this week, Microsoft named CallCabinet as an independent software vendor ( ISV) Partner. This makes it possible to provide its Atmos Skype for Business solution to more users and make it possible for Microsoft users to easily have better, compliant call recording.
“We've seen massive success with our Atmos Skype for Business product thus far, proving local companies are beginning to understand not only how important call recording is but also that ensuring call recording complies with stated country-specific regulations is equally as important,” said Matthew Balcomb, CEO of CallCabinet.
Finally, a feature this week looks at the ways call recording provider SIP Print makes it easy to have call recording in the cloud. The company offers cost effective subscription- based recording that still runs at the customer premises. Read more about it HERE.
That’s all for this week. Be sure to check back for all the latest in Call Recording news as it happens. Until next week…