CUSTOMER Magazine Gives TCN 2015 Contact Center Technology Award
Call-center technology has improved dramatically since the introduction of the Internet, cloud services, social media and mobile technology. Center operators are no longer relegated to interacting with their customers only when they are at home with their traditional landline phones. As new technologies come into the marketplace, companies are looking to integrate these solutions to improve the overall operations of the organization, beginning with the customer all the way to agents manning those calls, emails, text, and video chats.
Finding the right solution can be difficult even for the most seasoned CIO, but Customer Magazine looks to make that process much simpler by identifying the best providers, so call center operators can make a more informed decision.
This time around it selected TCN’s flagship call center suite, Platform 3.0, as a 2015 CUSTOMER Contact Center Technology Award winner. TCN, Inc. is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies around the world.
“It is an honor to see TCN’s Platform 3.0 recognized as an innovative technology that has helped significantly improve customer service within the contact center industry,” said Terrel Bird, CEO and co-founder of TCN. “We are always in search of ways to enhance our offerings and will continue to do so, largely based on feedback from customers and the evolving needs of the industry.”
Platform 3.0 is designed to eliminate the complexities associated with the on premises infrastructure of call center operations. Removing the CapEx and OpEx associated with this segment of the operation has many benefits. What this means for call centers is, they won’t need additional staff to manage the IT and any updates, security and maintenance will be provided by TCN. And when it is ready to scale, up or down, this model can quickly adjust to the business needs of a company at a moment’s notice.
Additionally, the cloud-based call center platform improves connectivity between agents and customers with industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics.
“Congratulations to TCN for being awarded a 2015 CUSTOMER Contact Center Technology Award. TCN Platform 3.0 has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
TCN was founded in 1999 to provide call centers very affordable solutions to improve their operations without sacrificing quality while addressing TCPA regulations. The company serves several Fortune 500 businesses and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. This has resulted in the company being recognized by CUSTOMER Magazine and others.
Edited by Dominick Sorrentino