Call Recording Featured Article

Target Grop Deploys CTI Group's SmartRecord

July 10, 2014

By Mandira Srivastava, Call Recording World Contributor

CTI’s Smart Record solution, a multi-tenant hosted recording solution, is being deployed by Targetgroup to capitalize on the growing trend of hosted unified communications in Ecuador.

Target Group offers software and business process outsourcing solutions to the financial services industry for loans and mortgages, savings, and investments. Evolving from todays multiple devices and applications, hosted Unified Communications offers businesses and government agencies the benefits of a converged IP communications network.

TargetGroup is using advanced functionality of SmartRecord to get innovative business intelligence from their customer base.

SmartRecord offers many features, such as agent evaluation, screen recording, audio mining and detailed analytics that will help users to unlock new opportunities for Targetgroup and their customers. It offers a unique, customized, communications experience, increasing customer satisfaction and retention.

Randy Sorensen, VP Sales & Marketing at CTI Group, said in a statement, "SmartRecord is endorsed by BroadSoft as the call recording solution within its Call Center Xpress application, and as Targetgroup are BroadSoft providers our BroadSoft integration was a key influencer in their decision. SmartRecord is built upon a carrier-grade application stack, which provides a secure multi-tenant architecture that is regularly penetration tested, making it the industry 'Gold Standard' interaction recording platform. In addition it is proven in the field with over 60 BroadSoft Service provider implementations globally."

TI Group's Analysis, SmartBill, SmartRecord and Proteu product suites offer Carriers a full array of Cloud-based, real-time solutions for traffic analysis, post-billing call analysis, customer care and call recording.

Francisco Chiriboga, CEO at Targetgroup commented, “Our initial deployment of SmartRecord will be internal. We are confident that this is the right approach for us and that SmartRecord will help us to uncover the 'silver lining' in the growing adoption of cloud based applications through which we can better service existing customers, and attract new ones with minimum risk, to help grow our.”




Edited by Adam Brandt

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