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Wheelings & Dealings: LiveVox Sells Majority of its Stake to Golden Gate Capital

March 27, 2014

By Jyothi Shanbhag, Call Recording World Contributor

Since its commencement, LiveVox has been offering a suite of integrated contact center solutions, including predictive dialing, ACD, IVR, call recording and reporting/business analytics tools, via a unified multi-tenant cloud platform. The company has 175 clients spread across a variety of industries such as financial services, healthcare, and telecommunications, as well as outsourced call centers.

Recently, the company has decided to sell majority of its stake to Golden Gate Capital, a San Francisco-based private equity investment firm with approximately $12 billion of capital under management.  LiveVox will continue to have its headquartered in San Francisco, California, and will sustain its operations in Atlanta; Denver; Medellin, Colombia; and Bangalore, India.

 “This is a very exciting new chapter for our company, and we are thrilled that a world-class investment firm such as Golden Gate Capital has recognized the growth potential in our business,” said Louis Summe, Chief Executive Officer of LiveVox.

Unlike conventional private equity firms, Golden Gate Capital operates as a private holding company, building businesses in partnership with management over an indefinite time horizon. The new acquisition will enable Golden Gate to expand its investment and fast-track the company’s growth opportunities in North America and abroad. The company also plans to extend its product offerings and global competences through investment and strategic partnerships.

“LiveVox is well-positioned to capitalize on the increasing demands on companies to become more efficient and responsive to customers’ complex and evolving needs,” said Rajeev Amara, Managing Director of Golden Gate Capital.

Golden Gate Capital is also enthusiastic about partnering with the world-class management team and to invest in change-intensive, growth businesses. The company officials say that their firm aim to invest in which there is a demonstrable opportunity to significantly enhance company’s value.

Rajeev Amara further added, “Already a market leader, LiveVox has strong momentum as evidenced by its impressive track record of growth. We look forward to supporting LiveVox’s highly talented management team as they continue to execute their strategic plan for the company, broadening its reach and enhancing its product set.”




Edited by Cassandra Tucker

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