Call Recording Featured Article

How VoIP Call Recording Can Enhance the Mobile Workforce

February 13, 2014

By Michelle Amodio, Call Recording World Contributor

Mobile VoIP is on the rise, based on the increase of smartphone usage in conjunction with more VoIP apps and tools being made readily available. With VoIP being the global phenomenon that it is, text messaging and long-distance calls have seen a decrease over mobile networks as free VoIP services are more easily available.

The mobile version of IP communication is imposing itself as a means of making phone calls for a much cheaper price than what they would cost over GSM and roaming networks. VoIP enables the mobile employee to reach people anytime and anywhere, so long as there is an Internet connection for a phone to connect to.

How does VoIP call recording tie in with the mobile employee? VoIP call recording is a powerful, useful and integral tool for businesses to improve customer service, provide proof of calls and create operational efficiencies that collectively increase overall profitability.

In a company that deals with regulation matters, VoIP call recording software can quickly reduce costs and protect against increased liability imposed on business matters.

VoIP call recording enables accountable employees to meticulously and accurately record information and keep clear proof – written and audio – of specific customer and client requests.

These features and solutions are especially beneficial to employees on the go who offer services in legal and insurance. Adjusters, claims representatives can use VoIP call recording on the go to capture information necessary for processing and filing, or perhaps a lawyer who needs to log client time can do so with the right recording solution.

There are a myriad of reasons to use VoIP call recording, in particular when on the go, as we are in an era of mobile productivity. Whether it’s to record and capture calls, develop new training programs for employees or ensure quality treatment of data, it’s a useful tool for the employee-on-the-go.

Regardless of what comes with the package, VoIP call recording can offer a return on investment. It can help save money and have rules in place to keep your company’s communication running smoothly.




Edited by Alisen Downey

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