Call Recording Featured Article

INX (News - Alert) announced today that it’s going to design and deploy a Cisco unified communications solution for Springboard Non-Profit Consumer Credit Management’s national call center.

 

Springboard says it experienced large increases in demand and call volume as more people sought assistance due to the consumer credit crisis. Officials there say they wanted to scale their national counseling call center, and thus searched for a communications solution that could meet their demand growth.

 

Springboard says it chose INX to design, supply and implement a solution could enable them to add new employees, the majority of which are additional financial counselors, according to the company.

 

The project was valued at approximately $466,000 in hardware and services revenue for INX. Cisco (News - Alert) unified communications solution will be implemented throughout Springboard’s current facilities including their new 14,000 square foot building, according to INX officials.

 

Springboard is providing credit counseling to the nation’s people, free of charge at (888) 955-HOPE. This service is provided as part of the government sponsored Hope Now Alliance. Leveraging the expanded capacity of the new unified communications solution, Springboard will be able to handle the normal 4,500 calls they receive daily. The solution will also allow for continued growth to meet the nation’s needs for foreclosure prevention housing counseling, company officials say.

 

Saying he was pleased to partner with INX to launch their new unified communications solution, Justin Waller, senior vice president of Operations at Springboard Non-Profit Consumer Credit Management said that the technology is vital to Springboard’s mission as they grow to meet the increasing demand by consumers and homeowners for their credit, budget and housing counseling services.

 

“As part of the Hope Now Alliance, Springboard is excited to have the added call capacity to better equip our employees to serve the people of the nation during this time of need,” Waller said.

 

Mark Hilz, president and chief operating officer at INX said the company is pleased that their solution will positively impact their ability to provide the nation needed consumer credit counseling.