Call Recording Featured Article

TMCnet's Call Recording Week in Review

March 16, 2013

By Monica Gleberman, Contributing Writer

Call recording continues to make itself a dominant part of business operations. Now that the week is over, let’s review some of the stories you might have missed.

OAISYS, a call recording and contact center management solutions provider, has partnered up with Avaya to allow the communication company to begin offering some of its products. OAISYS said it has integrated its voice compliance and quality monitoring products with Avaya, allowing users to use it with Avaya IP Office 8.1 and Avaya Aura Communication Manager 6.2.

“The integration of the OAISYS Talkument and Tracer applications with Avaya unified communications solutions provides SMB and midmarket customers with sophisticated, simple-to-use and affordable voice compliance and quality monitoring feature functionality. Avaya compliance testing assures customers and resellers that our solutions will easily, reliably and cost-effectively maximize the benefits of the Avaya communications infrastructure,” said president of OAISYS Brian Spencer.

OAISYS also announced that it would be showcasing its latest enhancements at the UK’s Unified Communications Expo. The enhancements are geared towards the global financial markets and helps clients stay compliance with the new PCI DSS and FSA regulations.

CallCopy, a call center software company, has decided to host students from Ohio State University for their annual Engineering Job Shadowing Program. The school has been running for the program for the past six years as a way to entice up and coming engineering students.

The program runs for a week, with students taking up jobs following engineers in the field while learning about local companies. "We're delighted to host students from the university and look forward to growing our relationship with The Ohio State University," said Chris Rutter, director of Human Resources at CallCopy. "As a Columbus-based company, it's a natural fit for us to be involved with the university and we look forward to attracting full-time engineering interns who can hopefully evolve into full-time staff members. We are always conducting cutting-edge engineering research to improve our suite of contact center solutions, and need well-educated talent to continue to innovate and grow.”

The event remains popular, with all attendees from 2012 returning for the 2013 program.

Digifonica, a VoIP-Pal subsidiary, has received a patent that would allow for the development of eavesdropping technology. This patent will allow for the lawful and legal interception of VoIP calls for both law enforcement and anti-terrorism agencies.

Although VoIP calls can be recorded for security purposes, this new initiative would allow for suspects to be identified through billing records, names and addresses with certain usernames, -- allowing for a complete monitoring system.

“This demonstration truly validates the authenticity and potential of the LI technology for law enforcement purposes,” said Chang in a statement. “It’s no longer a matter of ‘if’ this technology works, but a matter of ‘when’ it will be implemented. Several countries worldwide, including the U.S., are now requesting VSPs to provide LI access to qualified law agencies.”

Read the latest Call Recording news by visiting TMCnet.com



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