New Enhancements to OAISYS Solutions showcased at UK's Unified Communications Expo

OAISYS (News - Alert), a developer of contact center management solutions and call recording, showcased the enhancements to two of its main call recording software solutions, the Tracer and Talkument, at the Unified Communications (News - Alert) Expo.

Version 7.3 of the Talkument and Tracer solutions feature speech search functionality. This functionality is based on advanced phonetics based technology which queries recordings and searches for spoken phrases and returns the search with clips of one or more phrases.

The Talkument and Tracer call recording solutions are compatible with leading IP business communications systems, and virtualized deployments are also supported by these solutions. They can help reduce costs, increase revenue and profitability and can improve customer service. With features such as audit trails, permissions-based call access, encrypted file-streaming, logs, digital watermarking and configurable data retention. The solutions from OAISYS ensure that the call recordings of businesses that use its solutions remain PCI (News - Alert) DSS and FSA compliant.

Brian Spencer, the OAISYS president said that these enhancements are particularly important in the global financial markets, where adherence to PCI DSS and FSA regulations are vital to a business. He also said that OAISYS Tracer and Talkument call recording solutions will help companies maintain compliance to such regulations while empowering users to access, monitor and retrieve call recordings via their mobile devices or from virtually anywhere using the OAISYS Mobile Recall solution.

Kevin Burns (News - Alert), the managing director of OAISYS Limited expressed their commitment to delivering innovative, business-relevant technology advances in compliance and quality assurance management for global deployment. He added that they were also committed to supporting their UK channel partners through OAISYS Limited to ensure the best possible service and support to their global customers.

A complete new range of call recording solutions was also showcased and its deployment options that include pure cloud, hybrid cloud and on-premises. It also offers support solution for user access to data and applications across devices.