Call Recording Featured Article

ITEXPO Premiere of MiaRecs' Call Recording and Workforce Optimization

January 30, 2013

By Ashley Caputo, Call Recording World Web Editor

With the BYOD trend infiltrating industries and businesses, along with the complexity of issues that they run into with the new cloud-based software in place, a management solution is vital for operations to run smoothly.

To help contact centers and businesses with these issues, MiaRec, a provider of VoIP Call Recording and Workforce Optimization solutions, offers an array of call recording and interaction management solutions for a company of any size, which will be showcased at Miami ITEXPO 2013 for

MiaRec allows access to call recordings through a web-based interface, compatible with all major browsers. It provides a powerful search by date, phone number and name, along with live monitoring and automatic recordings of incoming and outgoing calls. These solutions are used for VoIP Service Providers, Contact Centers, Healthcare Providers and Financial Institutions across the world.

To make it even easier for integration, MiaRec is compatible with all major IP PBX vendors including, TalkSwitch, Cisco, Asterisk and Avaya. It also offers easy installation, where a simple checklist can be used to help users with the downloading process.

MiaRecs’ easy management, scalability and rich functionality are popular in countries in the US, Central America, South America and Europe, with over 600 companies using its solutions to enhance their business communications, customer service, employee performance and ensure legal compliance.

Stop by booth #435 the Miami Convention Center this week to see for yourself.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, happening now in Miami, Florida.  Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Carlos Olivera

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