Call Recording Featured Article

TMCnet Call Recording Week in Review

January 26, 2013

By Rachel Ramsey, Call Recording World Web Editor

The explosion of voice over Internet protocol (VoIP) has led to VoIP calls exceeding analog call volume by double digit percentages. Organizations of all industries are turning to call recording systems for training purposes, regulatory compliance and enhanced customer satisfaction.

This week, Civica, an international market player in specialist IT systems and business process services for the public sector, recently partnered with Liquid Voice to deliver highly integrated call recording, PCI compliance and CTI solutions. Under the terms of this agreement, Civica will be able to provide valuable technical assistance to help customers specify, install and support solutions around call recording, computer telephony integration and interactive voice response systems.

Suppose you are a small business owner who’s decided to start a low-cost call recording program. For instance, you want to record your Skype calls and catalog them for your own protection or for later review. Or maybe you conduct job interviews via Skype for your business, and you want other company officers to be able to review candidates that you like after the call is complete. DVDVideoSoft, a freeware developer focused on audio and video processing, has just released an application for download on its website that will record those Skype calls for free. Customers can choose to record all video, the other person’s video or audio for both parties.

Businesses in general are always looking for newer ways to increase revenue, and the hospitality industry is making a concerted effort to fill its coffers by motivating staff not merely with just cash incentives, but with awards or benefits as well. Full Circle, the agency that believes that the key to enhanced hotel revenue is through recognition and incentive programs, dynamic conference production, motivational events, video production and strategic marketing, appears to advocate this trend as it believes that recognition and awards to staff will improve customer experience that will most probably translate into more bookings, and hence, more revenue.

Also this week, New York-based Asahi Technologies, offering software consulting and Web solutions to small and medium level businesses across North America, recently introduced Twilio API development services in New York. Twilio is a cloud-based API designed to meet complex communication requirements of any business. It comes with exclusive features such as like API queuing, usage API and call recording. Officials at Asahi say the new service is suitable for small businesses looking out for a cost-effective, simple, full-fledged communications solution.

Next week is the communications and technology event ITEXPO, a week-long convergence of education, innovation and networking in Miami. SIP Print, a provider of call management and monitoring solutions, will be showcasing its products in booth #513. The nature of the SIP world is fluctuating each year as compliance standards change, networking providers come and go, and the cloud proliferates amongst businesses large and small. But, regardless of varying trends on the communications technology scene, SIP Print knows that businesses still need to record calls, and the competitive businesses are doing so over IP networks.

Want to learn more about SIP Print? Then be sure to attend ITEXPO Miami 2013, held Jan 29- Feb. 1 in Miami, Florida. Visit the company at booth #513. Stay in touch with everything happening at ITEXPO. Follow us on Twitter.



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