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Liquid Voice Partners with Civica

January 21, 2013

By Deepika Mala, Call Recording World Contributor

Civica, an international market player in specialist IT systems and business process services for the public sector, recently partnered with Liquid Voice to deliver highly integrated call recording, PCI compliance and CTI solutions.

Under the terms of this agreement, Civica will be able to provide valuable technical assistance to help customers specify, install and support solutions around call recording, computer telephony integration and interactive voice response systems.

With this partnership, Liquid Voice will now be the main call recording solution within the Civica Connect portfolio.

Public sector customers will be provided with a cost benefit that will allow them to deal with a single supplier that will ensure projects are delivered on time, within budget and without compromise.

“Unified communications and especially call recording is a major consideration for the public sector as organizations strive towards improved customer service and PCI compliance,” explains Chris Burden, managing director of Civica Connect, in a statement. “Our partnership with Liquid Voice strengthens an existing relationship and allows us to create solutions that are reliable, fully featured and designed to work together as an integrated set of products with the full support of two very experienced service providers.”

Liquid Voice will also offer Civica with new products that will help customers to drive efficiency, streamline processes and ultimately enable them save time and money.

“Our agreement with Civica offers a significant benefit for both organizations and allows us to commit development resources to ensure that our applications are kept continually integrated,” explains Chris Berry, business development director and co-founder of Liquid Voice, “Moving forward, it provides Civica customers with an opportunity to enhance their unified communications platforms safe in the knowledge that key applications will work together and subject matter experts are always available to assist with implementation, migration and on-going support.”

In related TMC news, Liquid Voice has partnered with customer management consultancy, Ember Services, to introduce a speech analytics managed service for the U.K. housing sector.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO. Follow us on Twitter.



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