Call Recording Featured Article

TMCnet Call Recording Week in Review

January 12, 2013

By Rachel Ramsey, Call Recording World Web Editor

The VoIP communications industry has come a long way quickly, with today’s organizations large and small  replacing analog systems at impressive rates, and VoIP calls now exceeding analog call volume by double digit percentages. Call recording systems are increasing in numbers due to training purposes, regulatory compliance and enhanced customer satisfaction. Here are the top stories this week in the call recording industry.

SYNETY, a software–as-a-service (SaaS) company that specializes in hosted telephony software, will now expand its CloudCall Click voice calling service to mobile devices and extend its service with three free applications available on all smartphones and tablets. The new mobile service will enable users to sync their mobile devices to the companies CloudCall account. By being able to connect to their company CloudCall account, users will be able to use the office DDI number instead of having to worry about using their own personal device. 

Cytta Corp. is looking forward to the imminent license meetings related to CyttaConnect Open Source mobile monitoring technology at International CES. The president of the organization has unveiled its development plans for the next few years. CyttaConnect Open Source is the open source special purpose cellular network available worldwide. After triumphantly finishing the design and development, Cytta is now carrying out trial deployments of the network on a large scale. A huge amount of exhilarating, yet reasonably priced and user-friendly Bluetooth-based medical/health/wellness testing products and services will now be made available as a result of the initial trial of Cytta Connect. People and their physicians can now track their personal health, wellness and fitness using their smartphones.

Silence carries with it a lot of connotations for people: loneliness, tranquility, peacefulness, isolation. Some people crave silence. Others can't stand it. But for a professor at the Warsaw University of Technology, Wojciech Mazurczyk, the sound of silence could be carrying volumes of useful data that even the FBI couldn't overhear. The concept may sound outlandish--encrypting messages in silence?--but as it turns out, it makes quite a bit of sense. What Mazurczyk realized is that, when Skype detects silence, it doesn't send anything at all, but rather packets measuring, universally, 70 bits. When no one's talking, Skype sends these 70 bit packets, but Skype itself does nothing to decode them.

Also this week, ASC, a provider of innovative solutions to record, analyze and evaluate movement in communications, has chosen Gitex Technology Week to showcase its VoIP recording solution, EVOip, and quality management system, INSPIRATIONpro. INSPIRATIONpro, ASC's quality management system, enables call center managers to learn about their agents' service level through the analysis and evaluation of recorded call data and screen activities. It also makes improvements to contact center operations, including processes, marketing, sales activities, time of reaction and problem analysis. EVOip is a software-only solution designed to capture, store, search, play back and archive telephone calls from VoIP networks.

Stay tuned to the call recording community on TMCnet for the latest in the VoIP and call recording space!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO. Follow us on Twitter.



blog comments powered by Disqus