Call Recording Featured Article

Proteus PBX Control Launched by CTI Group

December 12, 2012

By Shankar Pandiath, Call Recording World Contributor

CTI Group (Holdings) Inc. a developer of telecommunications solutions for fixed, mobile and converged communications, has recently released PBX Control, a new enhancement to the Proteus range of call accounting applications.

The newly released PBX Control module provides Computer Telephony Integration (CTI) between the Proteus application and a number of Private Branch Exchanges (PBXs).

The new module offers three additional key Proteus functions which enhance its overall functionality and they are;

  • Click -2- Dial: This functionality provides seamless dialing from the Proteus Online Directory to the users, as there would be no more searching and fumbling. Click-2-Dial also ensures there is no waste of precious seconds when it counts.
  • Phone Guardian: As the name suggests, this additional function guards the phone. This functionality allows administrators to distinguish between active times and inactive times for extensions. During inactive hours extensions can be disabled.
  • Finally, Fraud Guard: Fraud Guard is the real time monitoring application with alerts. It includes additional alert triggers which can disable an extension when a predefined threshold is reached. It could be cost and usage thresholds or any other preventive threshold that monitors the module.

Trevor Davis, head of products at CTI Group, commented that, "This is a major new area of focus for the Proteus product suite. Proteus has traditionally been passive in the network. We are now adding functionality that provides telecom administrators with useful and effective tools to manage PBX policy and security, as well as enhancing the end user interface with the product."

CTI Group (Holdings) Inc. is a international provider of electronic invoice processing and management, enterprise communications management software and services solutions. It also delivers carrier class voice over Internet protocol (VoIP) management applications. CTI Group offers a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording through its SmartBill, SmartRecord and Proteus product suites. The CTI Group solutions are cost effective, product suits are efficient and secure.

CTI Group has its headquarters in Indianapolis. It has its offices in London and Balckburn, UK. The products from CTI Group are trusted worldwide and are used by several top service providers in North America and the United Kingdom. Its products play a major role in managing in managing telephony costs at major corporations internationally.

Want to learn more about SIP Trunking and how to integrate it into your current UC strategy? Don’t miss the SIP Trunking- UC Seminars in South San Francisco on November 27, 2012.




Edited by Brooke Neuman

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