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Red Box Chosen by NHS Greater Glasgow and Clyde

December 06, 2012

By Carolyn J Dawson, Call Recording World Contributor

NHS Greater Glasgow and Clyde recently announced that it has selected Red Box Recorders for the installation of voice recording solutions. NHS Greater Glasgow and Clyde is a health board in the UK and will deploy the software solution across three contact centers.

All of the three contact centers are being used to schedule patient appointments. The contact centers are also used by the Staff Bank, which offers temporary staffing coverage for nursing, healthcare and administrative needs.

In a statement, Karen McSweeney at NHS Greater Glasgow and Clyde, said, "The voice recording solution from Red Box is a proven solution that integrates effectively with our IP telephony system to meet our precise business and operational needs. As a result, it will help us enhance our training, dispute resolution, user experience and quality assurance moving forward."

Red Box will collaborate with Provista IP Communications to roll out this voice recording solution for NHS Greater Glasgow and Clyde. The new system will enable NHS to monitor and record all calls that take place within the contact centers. This will then be used to provide feedback and training to the support staff cand will also be used to address and solve complaints with effective dispute resolution.

Lee Jones, COO of Red Box Recorders, said: "Working closely with our partners such as Provista we are able to develop simple, easy-to-use and cost effective voice recording solutions. We are committed to creating leading edge recording technology to provide the highest levels of functionality and support unified communications strategies."

Red Box will install a voice recorder at all three of the contact centers and ensure that it integrates seamlessly with the NHS Greater Glasgow and Clyde's Cisco IP telephony infrastructure. The voice recorder will function alongside Cisco CallManager and Cisco Call Center systems, which will in turn help to provide an easy to use and flexible call recording solution.

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Edited by Brooke Neuman

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