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UTOPY Joins Cisco Developer Network, SpeechMiner Now Interoperable with MediaSense

December 05, 2012

By Jayashree Adkoli, Call Recording World Contributor

Contact center workforce optimization solutions provider, UTOPY, has joined the Cisco Developer Network as a solution developer within the contact center applications technology category.

Additionally, UTOPY’s customer interaction analytics platform, SpeechMiner, successfully completed interoperability testing with Cisco MediaSense platform, which enables a variety of recording and analytics solutions.

In general, Cisco MediaSense is open-standards, network-based, scalable platform. It supports recording, playback, live streaming and storage of media, including audio and video, with rich recording metadata.

As a source of contact center workforce optimization and voice of the customer solutions, powered by customer interaction analytics, UTOPY has integrated its SpeechMiner platform with the capability to leverage customer interactions via multiple channels including calls, e-mails and chat sessions, as well as customer feedback via social media.

The SpeechMiner can analyze each interaction or source of feedback for critical business topics and events, as well as customer sentiment, with high precision, claims UTOPY.

With the successful completion of interoperability testing with Cisco MediaSense platform, SpeechMiner now allows customers of Cisco MediaSense to analyze every conversation their organization has with customers and prospects, to reveal valuable information that in turn helps them improve the performance of their contact center and deliver a better experience for customers.

With more and more solution developers – such as UTOPY – joining the Cisco Developer Network, customers of Cisco can more quickly deploy a broad range of Cisco-compatible business applications, devices or services that can enhance the capabilities, performance and management of their Cisco network.

For those unaware, the Cisco Developer Network unites Cisco with third-party developers of hardware and software to deliver tested interoperable solutions to joint customers.

By joining the Cisco Developer Network, UTOPY now shares Cisco’s strong commitment to customer service and satisfaction, said officials with UTOPY.

A couple of months ago, Revolabs, Inc. – a provider of wireless audio solutions for unified communications, enterprise collaboration, and professional audio applications – had also joined the Cisco Developer Network as a solution developer, however within the Cisco TelePresence technology category.

Simultaneously, Revolabs’ HD Single/Dual Channel wireless microphone system version 2.6 also successfully completed interoperability testing with the Cisco C40/60/90 and MXP Codecs. 

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Edited by Braden Becker

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