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Verint Customer Solutions Honored in Asia Pacific

November 30, 2012

By Carolyn J Dawson, Call Recording World Contributor

Verint Systems Inc. has been recognized for its market and technology proficiency in the Asia Pacific market. The organization has been honored by Frost & Sullivan, an analyst organization, and the International Customer Management Institute, or ICMI. Verint’s methods for customer-focused workforce optimization and voice of the customer analytics software are recognized by these awards. These methods assist enterprises to improve customer experiences, enhance loyalty, spot out revenue opportunities and competitive benefits, and also enhance performance and profitability.

Frost & Sullivan has honored Verint in the call tracking systems category with the 2012 Best Practices Award for “Asia Pacific Market Share Leadership Award”. Frost & Sullivan has also honored Verint with the 2012 “Call Monitoring Vendor of the Year” in its latest contact center market report for Australia.

In a statement, Krishna Baidya, Industry Manager, Asia Pacific ICT Practice, Frost & Sullivan said, “Verint has continued its focus on product innovation and ways to enhance customer value and market expansion. In 2011, the company added greater analytics and Voice of the customer capabilities to further enhance its flagship Impact 360Workforce Optimization suite. Leveraging its strong product portfolio that enables enterprises to gain deeper insight into customer interaction across a variety of channels and visibility of enterprise performance, Verint secured its leadership position with key wins across leading verticals in all markets in the region.”

According to Baidya, Verint has made its presence felt in the Call Tracking Systems arena with a market share of at least 53 percent. Verint has proved its worth, making it a commendable beneficiary of the award.

Ady Meretz, president, Enterprise Intelligence Solutions and Video Intelligence Solutions, Asia Pacific, Verint said, “We are honored to receive multiple awards for our solutions. Recognition from the industry further reinforces our momentum in the fast growing voice of the customer analytics market, and reinforces our workforce optimization leadership position in Asia Pacific. As ever, we are committed to providing best-in-class solutions and customer care that our customers value in improving their business performance.”

Verint is also the recipient of UBM/ICMI’s China 2012 “Best Innovative Technology” and 2012 “Best Practices Award”; and 51 Call Center’s “Best Contact Center Application Solution” Award for China.

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Edited by Brooke Neuman

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