Call Recording Featured Article

TranscribeMe and Vadacom Partner for Enterprise Market

November 08, 2012

By Mandira Srivastava, Call Recording World Contributor

Most challenges for telecom service companies are how to participate in an evolving market and ensuring profitability sufficient to run their business operations to their full potential.

Vadacom and TranscribeMe have become partners to communicate freely, and then to share, analyze and search that valuable audio content.

Both companies have done this collaboration to win customers’ hearts while differentiating against competitors.

TranscribeMe’s unique platform of software and crowd-sourced transcriptionists allows for an unprecedented level of analytic accuracy, turnaround time and price point. Vadacom is New Zealand's premier provider of open standards-based IP telephony solutions for business.

This partnership can be beneficial for companies using unified communications technology and who want to make audio files useful simply and easily.

The companies are producing valuable audio content over the phone, and enterprises are increasingly moving to IP Telephony and Voice over Internet Protocol (VoIP) to manage telecommunication costs and promote efficient communications.

Concurrently, many companies are implementing call analytics including call recording and reporting to effectively manage marketing and sales operations.

TranscribeMe CEO Alexei Dunayev believes this new platform service offers new opportunities for individuals and companies to monetize their audio. “We’re excited to partner with New Zealand’s leading VoIP provider to offer a solution which will drive sales growth and operational efficiencies our clients,” said Dunayev.

Vadacom CEO Igor Portugal said in a statement, "We believe TranscribeMe created a service that many of our customers can really benefit from. This is another example of how we deliver on our promise to our customers to help cut costs and increase productivity. We are proud to be able to offer this innovation and be associated with such an innovative company as TranscribeMe!"


Edited by Braden Becker

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