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Noble Systems Streamlines Customer Billing Operations for MCV Physicians

November 02, 2012

By Anuradha Shukla, Call Recording World Contributor

Noble Systems is streamlining and enhancing customer billing operations for MCV Physicians.

The company has delivered its unified contact center solution tailored to the medical practice group of the Virginia Commonwealth University Health System.

Noble Systems has delivered its unified contact center technology solutions to many healthcare-related organizations that are leveraging them to address pre-care and post-discharge patient communications, revenue cycle management and more.

“Noble Systems is proud to partner with MCV Physicians, a nationally-recognized leader that is dedicated to serving patients with smart technology,” said Chris Hodges, senior vice-president of Sales at Noble Systems. “We’ll work with them to deliver a contact center solution that speeds and simplifies account processing, a key factor in preventive services and continuity of care.”

Noble Systems will deliver a contact center solution for this MCV Physicians project.

This solution, according to a release, includes blended dialing and routing for outbound and inbound calls, IVR, call recording, unified agent desktop tools, and advanced management and reporting resources.

The medical practice group will use this platform for patient billing and account management.

Through its Healthcare Solutions Group, Noble Systems helps organizations address the full spectrum of patient contact needs, including patient scheduling, insurance verification, satisfaction surveys, accounts recovery and related activities.

The company was in news last month for acquiring the assets and client roster of TelStar Hosted Services, a VA-based reseller of hosted contact center solutions including hosted predictive dialer, automated voice messaging and more. This acquisition follows Noble Systems' acquisition of assets from ALI Solutions, adding depth to its accounts recovery and financial services offerings.




Edited by Brooke Neuman

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