OAISYS to Demonstrate New Tracer Solutions in Europe
OAISYS, a business call recording and contact center management solutions provider, is set to demonstrate the enhancements in the version 7.3 of its Talkument and Tracer software solutions this year.
The company will showcase its new suite of services at a summit in Surrey, U.K.
In a recent statement, Oaisys revealed that the enhanced solutions come complete with speech search functionality and the Mobile Recall application.
OAISYS' Talkument and Tracer call recording solutions have been designed to help companies improve customer service, reduce costs, increase revenue and drive overall profitability. The solutions are engineered to support virtualized deployments and compatible with leading IP business communication systems, including those from Avaya, Mitel, ShoreTel, Toshiba and others.
In addition, the company will unveil an enhanced version of OAISYS AllWays, featuring a complete array of deployment and access options.
OAISYS AllWays has been designed to deliver a complete range of call recording solution deployment options, including on-premises, pure cloud and hybrid cloud, as well as support for user access to applications and data across a variety of devices.
"Worldwide, businesses of all sizes, from four-seat offices to the largest enterprises, have realized the benefits of OAISYS' call recording and contact center management solutions, and we have developed an ever-growing global network of channel partners,” said OAISYS president Brian Spencer. “We continue to make major commitments and investments in the global market and look forward to sharing our latest developments with the U.K. marketplace.”
In other news, OAISYS announced that its Talkument version 7.2 and Tracer call recording solutions have been selected for the 2012 TMC Labs Innovation Award, presented by TMC’s CUSTOMER magazine.
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Edited by Braden Becker