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TMCnet Call Recording Week in Review

September 29, 2012

By Rory Lidstone, Call Recording World Contributing Writer

Welcome to another TMCnet week in review, bringing you the most notable events in the call recording sector from the week in one place.

First up, ContactPoint introduced a new trial promotion for its call tracking solution, LogMyCalls. The trial allows customers to try out LogMyCalls in its entirety with no restrictions for a full 30 days. The solution features call tracking and call analytics, along with call scoring, call recording and mobile marketing automation.

“We want to make sure our customers are able to take LogMyCalls on a test drive before they buy,” said Jason Wells, CEO at ContactPoint, makers of LogMyCalls. “This new free trial offer is going to give customers the ability to try a full-featured version of LogMyCalls for 30 days absolutely free."

Next, Gryphon introduced a new comprehensive call recording and business intelligence service, Core Voice. This service is designed to be built right into telecommunications networks, providing a carrier-grade, high availability environment with no complex network adjustments required.

Designed to capture voice conversations in real time from any phone type, Core Voice allows enterprises to easily record and analyze customer conversations. Core Voice also features built-in advanced monitoring and analytic capabilities, offering managers better insight in to sales activities and marketing effectiveness.

In other news, Indosoft release its financial results for the first half of the year, reporting record growth. According to analysts, this has much to do with the company's flagship product, Q-Suite.

Q-Suite 5.7 boasts flexibility and adaptability that surpasses the competition, a point which hosted a managed service providers have taken note of, helping Indosoft's expansion greatly. Q-Suite comes with a CTI library for ACD integration using the .NET and Web services APIs, providing a near-complete package for the modern contact center.

Lastly, Red Box Recorders and Natterbox partnered up to develop an on-network, FAS-compliant mobile call recording service. This service allows recordings to be stored securely at multitenant data centers or onsite, while leaving out the operational issues inherent in similar services.

"We have teamed up with Red Box in order to develop an alternative offering for prospects that meets the needs of their business in terms of usability and functionality," said Neil Hammerton, CEO at Natterbox. "This partnership is focused on giving customers flexibility and choice."

That wraps up this week in review. Check out the main Call Recording Channel for more news in this sector.

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